GP surgery in Retford
Riverside Health Partnership
Riverside Walk, Retford, DN22 6FB
Scores 36 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone21
- Easy to contact online75
- Good experience of getting in touch38
- Did not wait too long for the appointment27
Quality of care 48
- Patients rate the surgery as good28
- Patients got what they needed86
- Doctors and nurses listen58
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done46
- Meets NHS clinical targets58
- Children vaccinated on time46
What patients say
97 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
+12
change since last year
2025: 61% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 23% |
| Easy to contact via website | 69% | 58% | 47% |
| Easy to contact via NHS App | 45% | 54% | 52% |
| Reception staff helpful | 86% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 27% |
| Sees preferred clinician | 33% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 79% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 71% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 39% |
| Waiting time was about right | 63% | 69% | 57% |
| Remote appointment | 18% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 84% |
| Considered mental wellbeing | 74% | 75% | 65% |
| Had all the information needed | 94% | 92% | 89% |
| Confidence and trust | 92% | 93% | 86% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 96% | 90% | 88% |
| Overall | |||
| Overall experience good | 73% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 83% |
| Supported by local services | 68% | 70% | 68% |
| Discussed managing condition | 61% | 43% | 34% |
| Agreed a care plan | 38% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 June 2025. Bank holidays may differ.
- Address
- Riverside Walk, Retford, DN22 6FB
- Phone
- 01777 713330
- [email protected]
- Website
- riversidehealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Retford and Villages PCN (a group of local surgeries that share services)
- NHS code
- C84094 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Gringley Surgery
- Leys Lane, Gringley-on-the-Hill, Doncaster, DN10 4QU
- Harworth Medical Centre
- Riverside Harworth Medical Centre, Harworth PC Ctr, Scrooby Road, Harworth, Doncaster, DN11 8JT
- The Misterton Group Practice
- Marsh Lane, Misterton, Doncaster, DN10 4DL
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Paid on-site car parking
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 17.4% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Riverside Health Partnershipthis surgery | – | 36 | 45% | 73% | Yes |
| Kingfisher Family PracticeRetford, DN22 7XF | 0.3 miles | 56 | 61% | 79% | Yes |
| Crown House SurgeryRetford, DN22 7XF | 0.3 miles | 36 | 51% | 73% | Yes |
| North Leverton SurgeryRetford, DN22 0AB | 5.0 miles | 87 | 83% | 85% | Yes |
| Larwood Health PartnershipWorksop, S81 0HH | 6.7 miles | 4 | 20% | 47% | Yes |
| Tuxford Medical CentreNewark, NG22 0HT | 6.8 miles | 90 | 71% | 94% | Yes |
| Westwood Primary Care CentreWorksop, S80 2TR | 7.2 miles | 0 | 24% | 45% | – |
| Newgate Medical GroupWorksop, S80 1HP | 7.6 miles | 18 | 27% | 67% | Yes |
| The Mayflower Medical PracticeDoncaster, DN10 6RQ | 8.1 miles | 58 | 59% | 81% | Yes |
| Bawtry and Blyth MedicalDoncaster, DN10 6RQ | 8.1 miles | 39 | 61% | 72% | – |
Kingfisher Family Practice is 0.3 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Riverside Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Riverside Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01777 713330.
How do patients rate Riverside Health Partnership?
In the 2026 NHS GP Patient Survey, 73% of patients at Riverside Health Partnership said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Riverside Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Riverside Health Partnership as Good at its last published inspection (report published 22 July 2016).
What are the opening times of Riverside Health Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 June 2025. Bank holidays may differ.
How do I contact Riverside Health Partnership?
Call 01777 713330 or visit its website, riversidehealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Riverside Walk, Retford, DN22 6FB.
Does Riverside Health Partnership have a branch surgery?
Yes. Riverside Health Partnership also runs Gringley Surgery (Leys Lane, Gringley-on-the-Hill, Doncaster, DN10 4QU) and Harworth Medical Centre (Riverside Harworth Medical Centre, Harworth PC Ctr, Scrooby Road, Harworth, Doncaster, DN11 8JT) and The Misterton Group Practice (Marsh Lane, Misterton, Doncaster, DN10 4DL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Riverside Health Partnership?
Around 23,487 patients are registered (January 2025). The surgery is part of Retford and Villages PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.