GP surgery in Blackburn
Roman Road Health Centre
Off Fishmoor Drive, Blackburn, BB2 3UY
Scores 86 out of 100, excellent for a GP surgery in England. 84% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 89
- Easy to get through on the phone80
- Easy to contact online82
- Good experience of getting in touch84
- Did not wait too long for the appointment84
Quality of care 78
- Patients rate the surgery as good67
- Patients got what they needed72
- Doctors and nurses listen88
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets48
- Children vaccinated on time38
What patients say
101 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 88% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 85% |
| Easy to contact via website | 73% | 58% | 70% |
| Easy to contact via NHS App | 79% | 54% | 74% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 49% |
| Sees preferred clinician | 50% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 96% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 87% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 81% |
| Waiting time was about right | 84% | 69% | 93% |
| Remote appointment | 39% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 91% |
| Treated with care and concern | 86% | 86% | 92% |
| Considered mental wellbeing | 80% | 75% | 85% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 99% | 92% | 94% |
| Needs were met | 94% | 90% | 91% |
| Overall | |||
| Overall experience good | 84% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 61% |
| Supported by local services | 68% | 70% | 73% |
| Discussed managing condition | 43% | 43% | 64% |
| Agreed a care plan | 40% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 May 2025. Bank holidays may differ.
- Address
- Off Fishmoor Drive, Blackburn, BB2 3UY
- Phone
- 01254 915870
- [email protected]
- Website
- www.romanroadhealthcentre.co.uk/home
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Blackburn East PCN (a group of local surgeries that share services)
- NHS code
- P81709 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Enhanced lighting
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.0% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 10.0% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 32.7% | 14.3% |
| Obesity | 19.8% | 13.9% |
| Smoking | 26.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Roman Road Health Centrethis surgery | – | 86 | 79% | 84% | Yes |
| St Georges SurgeryBlackburn, BB2 3HS | 0.7 miles | 39 | 66% | 75% | Yes |
| Pringle Street SurgeryBlackburn, BB1 1SB | 1.0 miles | 40 | 68% | 76% | Yes |
| The Cornerstone PracticeBlackburn, BB1 2HR | 1.1 miles | 17 | 42% | 78% | Yes |
| William Hopwood Street SurgeryBlackburn, BB1 1LX | 1.3 miles | 31 | 56% | 73% | Yes |
| Bentham Road Health CentreBlackburn, BB2 4QD | 1.4 miles | 13 | 49% | 73% | Yes |
| Stepping Stone PracticeBlackburn, BB1 1XA | 1.5 miles | 13 | 59% | 65% | Yes |
| Hollins Grove SurgeryDarwen, BB3 1ET | 1.6 miles | 89 | 80% | 90% | Yes |
| Redlam SurgeryBlackburn, BB2 1UW | 1.6 miles | 74 | 84% | 83% | Yes |
| Witton Medical CentreBlackburn, BB2 2SU | 1.7 miles | 72 | 80% | 91% | Yes |
Common questions
Is Roman Road Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Roman Road Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01254 915870.
How do patients rate Roman Road Health Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at Roman Road Health Centre said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Roman Road Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Roman Road Health Centre as Good at its last published inspection (report published 3 January 2017).
What are the opening times of Roman Road Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 May 2025. Bank holidays may differ.
How do I contact Roman Road Health Centre?
Call 01254 915870 or visit its website, www.romanroadhealthcentre.co.uk/home. You can also book and order repeat prescriptions in the NHS App. The address is Off Fishmoor Drive, Blackburn, BB2 3UY.
How many patients are registered at Roman Road Health Centre?
Around 5,994 patients are registered (January 2025). The surgery is part of Blackburn East PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.