GP surgery in Chesterfield
Royal Primary Care Chesterfield West
Chesterfield Medical Ptnrship, Ashgate Manor, Ashgate Road, Chesterfield, S40 4AA
Scores 6 out of 100, poor for a GP surgery in England. 59% of patients say their experience is good and 17% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone0
- Easy to contact online29
- Good experience of getting in touch3
- Did not wait too long for the appointment8
Quality of care 15
- Patients rate the surgery as good6
- Patients got what they needed3
- Doctors and nurses listen37
- Patients trust the staff5
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets76
- Children vaccinated on time68
What patients say
87 patients answered the 2026 NHS survey about this surgery.
17%
find the phone easy
well below the England average (57%)
59%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 58% · 2026: 59%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 17% | 57% | 10% |
| Easy to contact via website | 49% | 58% | 25% |
| Easy to contact via NHS App | 22% | 54% | 29% |
| Reception staff helpful | 79% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 19% |
| Sees preferred clinician | 10% | 42% | 11% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 74% |
| Next steps within 2 days | 85% | 93% | 93% |
| Good experience of contacting | 49% | 73% | 45% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 46% |
| Waiting time was about right | 51% | 69% | 57% |
| Remote appointment | 15% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 86% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 70% | 75% | 71% |
| Had all the information needed | 85% | 92% | 93% |
| Confidence and trust | 83% | 93% | 92% |
| Involved in decisions | 87% | 92% | 88% |
| Needs were met | 79% | 90% | 91% |
| Overall | |||
| Overall experience good | 59% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 73% |
| Supported by local services | 78% | 70% | 58% |
| Discussed managing condition | 20% | 43% | 35% |
| Agreed a care plan | 81% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 April 2024. Bank holidays may differ.
- Address
- Chesterfield Medical Ptnrship, Ashgate Manor, Ashgate Road, Chesterfield, S40 4AA
- Phone
- 01246 748000
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Derbyshire PCN (a group of local surgeries that share services)
- NHS code
- C81045 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Holme Hall Surgery
- Wardgate Way, Chesterfield, S40 4SL
- Whittington Medical Centre
- High Street, Old Whittington, Chesterfield, S41 9JZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 16.1% | 13.9% |
| Smoking | 23.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Royal Primary Care Chesterfield Westthis surgery | – | 6 | 17% | 59% | Yes |
| Inspire Health - Avenue House SurgeryChesterfield, S40 1LE | 0.2 miles | 37 | 47% | 73% | Yes |
| The Surgery at WheatbridgeChesterfield, S40 2AB | 0.3 miles | 67 | 53% | 89% | Yes |
| Newbold SurgeryChesterfield, S41 8DU | 1.3 miles | 60 | 49% | 88% | Yes |
| Royal Primary Care ChesterfieldChesterfield, S40 2HP | 1.3 miles | 9 | 17% | 70% | Yes |
| Chatsworth Road Medical CentreChesterfield, S40 3PY | 1.3 miles | 91 | 75% | 85% | Yes |
| Whittington Moor SurgeryChesterfield, S41 8NA | 1.5 miles | 52 | 50% | 78% | Yes |
| The Brimington SurgeryChesterfield, S43 1JG | 2.2 miles | 56 | 61% | 89% | Yes |
| Calow and Brimington PracticeChesterfield, S43 1DD | 2.2 miles | 82 | 59% | 96% | Yes |
| Wingerworth Medical CentreChesterfield, S42 6PX | 2.6 miles | 98 | 91% | 97% | Yes |
Inspire Health - Avenue House Surgery is 0.2 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Royal Primary Care Chesterfield West taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Royal Primary Care Chesterfield West was taking on new patients. You can register online through the NHS website or call the surgery on 01246 748000.
How do patients rate Royal Primary Care Chesterfield West?
In the 2026 NHS GP Patient Survey, 59% of patients at Royal Primary Care Chesterfield West said their overall experience was good. The England average is 77%. 17% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Royal Primary Care Chesterfield West?
The Care Quality Commission, which inspects GP surgeries in England, rated Royal Primary Care Chesterfield West as Good at its last published inspection (report published 20 July 2022).
What are the opening times of Royal Primary Care Chesterfield West?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 April 2024. Bank holidays may differ.
How do I contact Royal Primary Care Chesterfield West?
Call 01246 748000. You can also book and order repeat prescriptions in the NHS App. The address is Chesterfield Medical Ptnrship, Ashgate Manor, Ashgate Road, Chesterfield, S40 4AA.
Does Royal Primary Care Chesterfield West have a branch surgery?
Yes. Royal Primary Care Chesterfield West also runs Holme Hall Surgery (Wardgate Way, Chesterfield, S40 4SL) and Whittington Medical Centre (High Street, Old Whittington, Chesterfield, S41 9JZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Royal Primary Care Chesterfield West?
Around 13,115 patients are registered (January 2025). The surgery is part of North Derbyshire PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.