GP surgery in Saltley
Saltley and Fernbank Medical Practice
Saltley Health Centre, Cradock Road, Saltley, Birmingham, B8 1RZ
Scores 2 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone17
- Easy to contact online8
- Good experience of getting in touch6
- Did not wait too long for the appointment5
Quality of care 2
- Patients rate the surgery as good8
- Patients got what they needed2
- Doctors and nurses listen30
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done6
- Meets NHS clinical targets16
- Children vaccinated on time2
What patients say
78 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
+25
change since last year
2025: 36% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 25% |
| Easy to contact via website | 35% | 58% | 19% |
| Easy to contact via NHS App | 48% | 54% | 24% |
| Reception staff helpful | 68% | 85% | 50% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 33% |
| Sees preferred clinician | 44% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 50% |
| Next steps within 2 days | 90% | 93% | 87% |
| Good experience of contacting | 53% | 73% | 34% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 31% |
| Waiting time was about right | 48% | 69% | 27% |
| Remote appointment | 28% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 59% |
| Treated with care and concern | 78% | 86% | 53% |
| Considered mental wellbeing | 76% | 75% | 44% |
| Had all the information needed | 85% | 92% | 76% |
| Confidence and trust | 80% | 93% | 70% |
| Involved in decisions | 86% | 92% | 75% |
| Needs were met | 77% | 90% | 68% |
| Overall | |||
| Overall experience good | 61% | 77% | 36% |
| Living with a long-term condition | |||
| Confident managing conditions | 55% | 79% | 57% |
| Supported by local services | 66% | 70% | 56% |
| Discussed managing condition | 49% | 43% | 27% |
| Agreed a care plan | 78% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 78 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 May 2024. Bank holidays may differ.
- Address
- Saltley Health Centre, Cradock Road, Saltley, Birmingham, B8 1RZ
- Phone
- 0121 328 4223
- [email protected]
- Website
- www.mmpmedical.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nechells, Saltley & Alum Rock PCN (a group of local surgeries that share services)
- NHS code
- M85110 · NHS profile
Access and facilities
- Disabled parking
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.4% | 15.2% |
| Diabetes | 12.7% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 10.8% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 35% | 67% |
| Cervical screening, women 50-64 | 59% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 41% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Saltley and Fernbank Medical Practicethis surgery | – | 2 | 42% | 61% | Yes |
| Amaanah Medical PracticeBirmingham, B8 1RZ | under 0.1 miles | 20 | 51% | 77% | Yes |
| Alum Rock Medical CentreBirmingham, B8 3QD | 0.1 mile | 10 | 47% | 57% | Yes |
| Greenfield Medical CentreBirmingham, B8 1RT | 0.2 miles | 13 | 64% | 62% | Yes |
| Pak Health CentreBirmingham, B8 1JA | 0.2 miles | 34 | 58% | 79% | Yes |
| Alpha Medical PracticeBirmingham, B8 1JA | 0.2 miles | 8 | 52% | 66% | Yes |
| OakleafBirmingham, B8 3SW | 0.2 miles | 17 | 42% | 73% | Yes |
| Hamd Medical PracticeBirmingham, B8 3SW | 0.2 miles | 18 | 51% | 72% | Yes |
| Gate Medical CentreBirmingham, B8 1RE | 0.3 miles | 6 | 38% | 65% | Yes |
| Naseby Medical CentreBirmingham, B8 3HE | 0.3 miles | 0 | 9% | 38% | Yes |
Amaanah Medical Practice is under 0.1 miles away, scores 20 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Saltley and Fernbank Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Saltley and Fernbank Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 328 4223.
How do patients rate Saltley and Fernbank Medical Practice?
In the 2026 NHS GP Patient Survey, 61% of patients at Saltley and Fernbank Medical Practice said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 2 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Saltley and Fernbank Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Saltley and Fernbank Medical Practice as Good at its last published inspection (report published 8 July 2025).
What are the opening times of Saltley and Fernbank Medical Practice?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 May 2024. Bank holidays may differ.
How do I contact Saltley and Fernbank Medical Practice?
Call 0121 328 4223 or visit its website, www.mmpmedical.com. You can also book and order repeat prescriptions in the NHS App. The address is Saltley Health Centre, Cradock Road, Saltley, Birmingham, B8 1RZ.
How many patients are registered at Saltley and Fernbank Medical Practice?
Around 10,268 patients are registered (January 2025). The surgery is part of Nechells, Saltley & Alum Rock PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.