GP surgery in Westmorland and Furness
Shap Medical Practice
Shap Health Centre, Peggy Nut Croft, Shap, Penrith, CA10 3LW
Scores 98 out of 100, excellent for a GP surgery in England. 98% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone90
- Easy to contact online84
- Good experience of getting in touch95
- Did not wait too long for the appointment94
Quality of care 98
- Patients rate the surgery as good99
- Patients got what they needed98
- Doctors and nurses listen96
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets64
- Children vaccinated on time52
What patients say
93 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
98%
say their experience is good
well above the England average (77%)
+12
change since last year
2025: 85% · 2026: 98%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 73% |
| Easy to contact via website | 74% | 58% | 72% |
| Easy to contact via NHS App | 91% | 54% | 66% |
| Reception staff helpful | 97% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 30% |
| Sees preferred clinician | 81% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 90% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 93% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 86% | 57% | 81% |
| Waiting time was about right | 90% | 69% | 84% |
| Remote appointment | 27% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 91% |
| Treated with care and concern | 97% | 86% | 95% |
| Considered mental wellbeing | 90% | 75% | 81% |
| Had all the information needed | 96% | 92% | 89% |
| Confidence and trust | 99% | 93% | 93% |
| Involved in decisions | 99% | 92% | 99% |
| Needs were met | 99% | 90% | 93% |
| Overall | |||
| Overall experience good | 98% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 87% |
| Supported by local services | 89% | 70% | 81% |
| Discussed managing condition | 47% | 43% | 42% |
| Agreed a care plan | 42% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 August 2026. Bank holidays may differ.
- Address
- Shap Health Centre, Peggy Nut Croft, Shap, Penrith, CA10 3LW
- Phone
- 01931 716230
- [email protected]
- Website
- www.shapmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eden (Cumbria) PCN (a group of local surgeries that share services)
- NHS code
- A82031 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Orton Surgery
- Orton Surgery, Market Hall, Orton, Penrith, CA10 3RQ
Access and facilities
- Baby-changing facilities
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.0% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 18.6% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Shap Medical Practicethis surgery | – | 98 | 86% | 98% | Yes |
| Temple Sowerby Medical PracticePenrith, CA10 1RW | 8.0 miles | 80 | 74% | 83% | Yes |
| Appleby Medical PracticeAppleby-in-Westmorland, CA16 6QR | 8.1 miles | 93 | 74% | 91% | Yes |
| Birbeck Medical GroupPenrith, CA11 8HW | 9.2 miles | 54 | 62% | 82% | Yes |
| The Lakes Medical PracticePenrith, CA11 8HW | 9.2 miles | 83 | 65% | 83% | Yes |
| Glenridding Health CentrePenrith, CA11 0PD | 11.0 miles | 100 | 100% | 100% | Yes |
| Ambleside Health CentreAmbleside, LA22 9BP | 13.3 miles | 79 | 85% | 91% | Yes |
| Upper Eden Medical PracticeKirkby Stephen, CA17 4RB | 13.7 miles | 76 | 78% | 84% | Yes |
| St. Mary's SurgeryWindermere, LA23 1BA | 13.8 miles | 90 | 89% | 90% | Yes |
| Station House SurgeryKendal, LA9 6SA | 13.8 miles | 78 | 87% | 88% | Yes |
Common questions
Is Shap Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Shap Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01931 716230.
How do patients rate Shap Medical Practice?
In the 2026 NHS GP Patient Survey, 98% of patients at Shap Medical Practice said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 98 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Shap Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Shap Medical Practice as Good at its last published inspection (report published 21 March 2019).
What are the opening times of Shap Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 August 2026. Bank holidays may differ.
How do I contact Shap Medical Practice?
Call 01931 716230 or visit its website, www.shapmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Shap Health Centre, Peggy Nut Croft, Shap, Penrith, CA10 3LW.
Does Shap Medical Practice have a branch surgery?
Yes. Shap Medical Practice also runs Orton Surgery (Orton Surgery, Market Hall, Orton, Penrith, CA10 3RQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Shap Medical Practice?
Around 3,307 patients are registered (January 2025). The surgery is part of Eden (Cumbria) PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.