GP surgery in Harrow
Simpson House Medical Centre
Simpson House, 255 Eastcote Lane, Harrow, HA2 8RS
Scores 29 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone22
- Easy to contact online52
- Good experience of getting in touch44
- Did not wait too long for the appointment26
Quality of care 33
- Patients rate the surgery as good48
- Patients got what they needed32
- Doctors and nurses listen9
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets60
- Children vaccinated on time35
What patients say
106 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
79%
say their experience is good
about the England average (77%)
+5
change since last year
2025: 74% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 57% |
| Easy to contact via website | 59% | 58% | 68% |
| Easy to contact via NHS App | 49% | 54% | 51% |
| Reception staff helpful | 81% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 38% |
| Sees preferred clinician | 27% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 74% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 75% |
| Waiting time was about right | 62% | 69% | 68% |
| Remote appointment | 43% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 86% |
| Treated with care and concern | 75% | 86% | 81% |
| Considered mental wellbeing | 77% | 75% | 65% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 84% | 92% | 90% |
| Needs were met | 88% | 90% | 87% |
| Overall | |||
| Overall experience good | 79% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 84% |
| Supported by local services | 55% | 70% | 60% |
| Discussed managing condition | 52% | 43% | 42% |
| Agreed a care plan | 62% | 46% | 71% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 October 2025. Bank holidays may differ.
- Address
- Simpson House, 255 Eastcote Lane, Harrow, HA2 8RS
- Phone
- 020 8864 3466
- [email protected]
- Website
- www.simpsonhouse.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthsense PCN (a group of local surgeries that share services)
- NHS code
- E84008 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 13.0% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Simpson House Medical Centrethis surgery | – | 29 | 46% | 79% | Yes |
| Acrefield SurgeryRuislip, HA4 0QR | 0.4 miles | 38 | 56% | 79% | Yes |
| Kings Road SurgeryHarrow, HA2 9JJ | 0.5 miles | 38 | 70% | 71% | Yes |
| Roxbourne Medical CentreHarrow, HA2 0UE | 0.6 miles | 9 | 39% | 72% | Yes |
| The Grove Medical PracticeNortholt, UB5 4NY | 0.6 miles | 80 | 82% | 89% | Yes |
| The Medical CentreNortholt, UB5 4AT | 0.6 miles | 31 | 60% | 66% | Yes |
| First Choice Medical CareHarrow, HA2 9LG | 0.7 miles | 56 | 83% | 79% | Yes |
| Meadow ViewNortholt, UB5 4LZ | 0.9 miles | 79 | 67% | 88% | Yes |
| Queens Walk Medical CentreRuislip, HA4 0NT | 0.9 miles | 55 | 75% | 73% | Yes |
| Oxford Drive Medical CentreRuislip, HA4 9EY | 1.0 miles | 98 | 90% | 94% | Yes |
The Grove Medical Practice is 0.6 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Simpson House Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Simpson House Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8864 3466.
How do patients rate Simpson House Medical Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Simpson House Medical Centre said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Simpson House Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Simpson House Medical Centre as Good at its last published inspection (report published 25 March 2026).
What are the opening times of Simpson House Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 October 2025. Bank holidays may differ.
How do I contact Simpson House Medical Centre?
Call 020 8864 3466 or visit its website, www.simpsonhouse.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Simpson House, 255 Eastcote Lane, Harrow, HA2 8RS.
How many patients are registered at Simpson House Medical Centre?
Around 10,384 patients are registered (January 2025). The surgery is part of Healthsense PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.