GP surgery in Redbridge
Southdene Surgery
The Shrubberies, George Lane, South Woodford, London, E18 1BD
Scores 51 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 53
- Easy to get through on the phone51
- Easy to contact online33
- Good experience of getting in touch64
- Did not wait too long for the appointment47
Quality of care 47
- Patients rate the surgery as good45
- Patients got what they needed64
- Doctors and nurses listen23
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets44
- Children vaccinated on time62
What patients say
106 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 78% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 46% |
| Easy to contact via website | 51% | 58% | 44% |
| Easy to contact via NHS App | 60% | 54% | 56% |
| Reception staff helpful | 88% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 45% |
| Sees preferred clinician | 25% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 64% |
| Waiting time was about right | 71% | 69% | 66% |
| Remote appointment | 17% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 82% | 86% | 89% |
| Considered mental wellbeing | 69% | 75% | 80% |
| Had all the information needed | 93% | 92% | 88% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 84% | 92% | 86% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 78% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 86% |
| Supported by local services | 63% | 70% | 70% |
| Discussed managing condition | 33% | 43% | 42% |
| Agreed a care plan | 44% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 7:15am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 September 2021. Bank holidays may differ.
- Address
- The Shrubberies, George Lane, South Woodford, London, E18 1BD
- Phone
- 020 8530 3731
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wanstead and Woodford PCN (a group of local surgeries that share services)
- NHS code
- F86066 · NHS profile
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southdene Surgerythis surgery | – | 51 | 63% | 78% | Yes |
| The Shrubberies Medical CentreLondon, E18 1BD | under 0.1 miles | 47 | 65% | 82% | Yes |
| Glebelands PracticeLondon, E18 2AB | 0.1 mile | 98 | 91% | 97% | Yes |
| The Elmhurst PracticeLondon, E18 2QS | 0.2 miles | 79 | 73% | 94% | Yes |
| Queen Mary PracticeLondon, E18 2QS | 0.2 miles | 72 | 66% | 88% | Yes |
| RydalWoodford Green, IG8 9QJ | 1.0 miles | 77 | 68% | 84% | Yes |
| The Broadway SurgeryWoodford Green, IG8 0HF | 1.0 miles | 4 | 28% | 50% | Yes |
| The Evergreen SurgeryLondon, E11 2AQ | 1.1 miles | 72 | 49% | 90% | Yes |
| Wanstead Place SurgeryLondon, E11 2SW | 1.1 miles | 38 | 55% | 74% | Yes |
| Clayhall ClinicIlford, IG5 0LG | 1.1 miles | 65 | 85% | 78% | Yes |
Glebelands Practice is 0.1 mile away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Southdene Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southdene Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8530 3731.
How do patients rate Southdene Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Southdene Surgery said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Southdene Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Southdene Surgery as Good at its last published inspection (report published 15 June 2018).
What are the opening times of Southdene Surgery?
Reception is open Monday 8am to 7pm, Tuesday 7:15am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 September 2021. Bank holidays may differ.
How do I contact Southdene Surgery?
Call 020 8530 3731. You can also book and order repeat prescriptions in the NHS App. The address is The Shrubberies, George Lane, South Woodford, London, E18 1BD.
How many patients are registered at Southdene Surgery?
Around 7,594 patients are registered (January 2025). The surgery is part of Wanstead and Woodford PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.