GP surgery in Arnold
Stenhouse Medical Centre
66 Furlong Street, Arnold, Nottingham, NG5 7BP
Scores 43 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone26
- Easy to contact online23
- Good experience of getting in touch39
- Did not wait too long for the appointment60
Quality of care 53
- Patients rate the surgery as good56
- Patients got what they needed55
- Doctors and nurses listen26
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done63
- Meets NHS clinical targets69
- Children vaccinated on time73
What patients say
105 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 87% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 60% |
| Easy to contact via website | 45% | 58% | 34% |
| Easy to contact via NHS App | 36% | 54% | 47% |
| Reception staff helpful | 84% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 32% |
| Sees preferred clinician | 30% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 85% |
| Next steps within 2 days | 100% | 93% | 97% |
| Good experience of contacting | 72% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 61% |
| Waiting time was about right | 75% | 69% | 68% |
| Remote appointment | 23% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 91% |
| Treated with care and concern | 82% | 86% | 92% |
| Considered mental wellbeing | 78% | 75% | 80% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 91% | 93% | 96% |
| Involved in decisions | 92% | 92% | 94% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 81% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 81% |
| Supported by local services | 81% | 70% | 77% |
| Discussed managing condition | 37% | 43% | 49% |
| Agreed a care plan | 33% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2024. Bank holidays may differ.
- Address
- 66 Furlong Street, Arnold, Nottingham, NG5 7BP
- Phone
- 0115 967 3777
- [email protected]
- Website
- www.stenhousemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Arnold and Calverton PCN (a group of local surgeries that share services)
- NHS code
- C84026 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.3% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 8.5% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Stenhouse Medical Centrethis surgery | – | 43 | 49% | 81% | Yes |
| Highcroft SurgeryNottingham, NG5 7BQ | 0.1 mile | 6 | 34% | 63% | Yes |
| Daybrook Medical PracticeNottingham, NG5 6HP | 0.5 miles | 15 | 31% | 72% | Yes |
| Tudor House Medical PracticeNottingham, NG5 3HU | 1.3 miles | 62 | 78% | 83% | Yes |
| Plains View SurgeryNottingham, NG3 5LB | 1.4 miles | 97 | 89% | 93% | Yes |
| The Alice Medical CentreNottingham, NG5 5HW | 1.5 miles | 52 | 65% | 79% | Yes |
| Elmswood SurgeryNottingham, NG5 4AD | 1.6 miles | 48 | 55% | 79% | Yes |
| Southglade Medical PracticeNottingham, NG5 5GU | 1.9 miles | 12 | 55% | 69% | Yes |
| West Oak SurgeryNottingham, NG3 6EW | 1.9 miles | 43 | 61% | 73% | Yes |
| Hucknall Road Medical CentreNottingham, NG5 1NA | 1.9 miles | 8 | 40% | 75% | Yes |
Tudor House Medical Practice is 1.3 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Stenhouse Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Stenhouse Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0115 967 3777.
How do patients rate Stenhouse Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at Stenhouse Medical Centre said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Stenhouse Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Stenhouse Medical Centre as Good at its last published inspection (report published 3 August 2022).
What are the opening times of Stenhouse Medical Centre?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2024. Bank holidays may differ.
How do I contact Stenhouse Medical Centre?
Call 0115 967 3777 or visit its website, www.stenhousemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 66 Furlong Street, Arnold, Nottingham, NG5 7BP.
How many patients are registered at Stenhouse Medical Centre?
Around 12,799 patients are registered (January 2025). The surgery is part of Arnold and Calverton PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.