GP surgery in Royal Sutton Coldfield
Sutton Coldfield Group Practice
233 Tamworth Road, Sutton Coldfield, B75 6DX
Scores 36 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 34% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone8
- Easy to contact online25
- Good experience of getting in touch19
- Did not wait too long for the appointment63
Quality of care 55
- Patients rate the surgery as good29
- Patients got what they needed86
- Doctors and nurses listen67
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets53
- Children vaccinated on time37
What patients say
165 patients answered the 2026 NHS survey about this surgery.
34%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 77% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 34% | 57% | 28% |
| Easy to contact via website | 47% | 58% | 46% |
| Easy to contact via NHS App | 34% | 54% | 41% |
| Reception staff helpful | 81% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 26% |
| Sees preferred clinician | 34% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 82% |
| Next steps within 2 days | 87% | 93% | 95% |
| Good experience of contacting | 64% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 60% |
| Waiting time was about right | 76% | 69% | 61% |
| Remote appointment | 24% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 89% |
| Treated with care and concern | 92% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 77% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 92% | 92% | 95% |
| Needs were met | 96% | 90% | 91% |
| Overall | |||
| Overall experience good | 73% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 76% |
| Supported by local services | 73% | 70% | 62% |
| Discussed managing condition | 35% | 43% | 35% |
| Agreed a care plan | 46% | 46% | 67% |
Green means at least 2 points better than England, red at least 2 points worse. With about 165 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 May 2023. Bank holidays may differ.
- Address
- 233 Tamworth Road, Sutton Coldfield, B75 6DX
- Phone
- 0121 323 3235
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sutton Group Practice PCN (a group of local surgeries that share services)
- NHS code
- M85046 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Falcon Medical Centre
- 93 Carhampton Road, Sutton Coldfield, B75 7PG
- Four Oaks Medical Centre
- Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS
- Ley Hill Surgery
- 228 Lichfield Road, Sutton Coldfield, B74 2UE
- Sutton Park Surgery
- 34 Chester Road North, Sutton Coldfield, B73 6SP
- Vesey Practice
- 27a Birmingham Road, Sutton Coldfield, B72 1QA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 October 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 8.9% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 8.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sutton Coldfield Group Practicethis surgery | – | 36 | 34% | 73% | Yes |
| The Manor PracticeSutton Coldfield, B72 1RL | 1.5 miles | 22 | 49% | 74% | Yes |
| Ashfield SurgerySutton Coldfield, B76 1QN | 2.5 miles | 18 | 38% | 73% | Yes |
| The Hawthorns SurgerySutton Coldfield, B72 1DL | 2.8 miles | 50 | 52% | 81% | Yes |
| Sutton Road SurgeryBirmingham, B23 5TJ | 3.1 miles | 64 | 92% | 73% | Yes |
| Hillcrest SurgeryBirmingham, B44 0NN | 3.3 miles | 13 | 44% | 67% | Yes |
| Poplars SurgeryBirmingham, B24 9JN | 3.5 miles | 64 | 59% | 87% | Yes |
| Kingstanding Circle SurgeryBirmingham, B44 0UY | 3.5 miles | 83 | 78% | 91% | Yes |
| Blackwood Health CentreSutton Coldfield, B74 3PL | 3.6 miles | 44 | 66% | 77% | Yes |
| Aylesbury SurgeryBirmingham, B44 0DX | 3.8 miles | 84 | 77% | 86% | Yes |
The Hawthorns Surgery is 2.8 miles away, scores 50 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sutton Coldfield Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sutton Coldfield Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 323 3235.
How do patients rate Sutton Coldfield Group Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Sutton Coldfield Group Practice said their overall experience was good. The England average is 77%. 34% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Sutton Coldfield Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Sutton Coldfield Group Practice as Good at its last published inspection (report published 1 October 2019).
What are the opening times of Sutton Coldfield Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 May 2023. Bank holidays may differ.
How do I contact Sutton Coldfield Group Practice?
Call 0121 323 3235. You can also book and order repeat prescriptions in the NHS App. The address is 233 Tamworth Road, Sutton Coldfield, B75 6DX.
Does Sutton Coldfield Group Practice have a branch surgery?
Yes. Sutton Coldfield Group Practice also runs Falcon Medical Centre (93 Carhampton Road, Sutton Coldfield, B75 7PG) and Four Oaks Medical Centre (Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS) and Ley Hill Surgery (228 Lichfield Road, Sutton Coldfield, B74 2UE) and Sutton Park Surgery (34 Chester Road North, Sutton Coldfield, B73 6SP) and Vesey Practice (27a Birmingham Road, Sutton Coldfield, B72 1QA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sutton Coldfield Group Practice?
Around 53,284 patients are registered (January 2025). The surgery is part of Sutton Group Practice PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.