GP surgery in Coventry
The Anchor Centre
Simon House, Bird Street, Coventry, CV1 5FX
Scores 95 out of 100, excellent for a GP surgery in England. 97% of patients say their experience is good and 87% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone91
- Easy to contact online58
- Good experience of getting in touch87
- Did not wait too long for the appointment97
Quality of care 94
- Patients rate the surgery as good99
- Patients got what they needed32
- Doctors and nurses listen87
- Patients trust the staff70
- Inspection rating (Outstanding)98
- Meets NHS clinical targets–
What patients say
40 patients answered the 2026 NHS survey about this surgery.
87%
find the phone easy
well above the England average (57%)
97%
say their experience is good
well above the England average (77%)
+21
change since last year
2025: 76% · 2026: 97%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 87% | 57% | 82% |
| Easy to contact via website | 62% | 58% | 68% |
| Reception staff helpful | 98% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 54% |
| Sees preferred clinician | 87% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 88% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 86% | 57% | 72% |
| Waiting time was about right | 93% | 69% | 87% |
| Remote appointment | 28% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 77% |
| Treated with care and concern | 95% | 86% | 79% |
| Considered mental wellbeing | 90% | 75% | 76% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 96% | 93% | 89% |
| Involved in decisions | 94% | 92% | 87% |
| Needs were met | 88% | 90% | 84% |
| Overall | |||
| Overall experience good | 97% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 49% | 79% | 39% |
| Supported by local services | 83% | 70% | 62% |
| Discussed managing condition | 66% | 43% | 45% |
| Agreed a care plan | 55% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 40 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 4pm |
| Tuesday | 9am to 4pm |
| Wednesday | 9am to 4pm |
| Thursday | 9am to 4pm |
| Friday | 9am to 4pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 June 2026. Bank holidays may differ.
- Address
- Simon House, Bird Street, Coventry, CV1 5FX
- Phone
- 024 7652 7040
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coventry Navigation 1 PCN (a group of local surgeries that share services)
- NHS code
- Y00060 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Paid on-site car parking
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 27 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Anchor Centrethis surgery | – | 95 | 87% | 97% | Yes |
| Hillfields Health Centre - 1Coventry, CV1 4FS | 0.1 mile | 29 | 65% | 73% | Yes |
| Hillfields - Dr BanoCoventry, CV1 4FS | 0.1 mile | 51 | 70% | 80% | Yes |
| Priory Gate PracticeCoventry, CV1 4FS | 0.1 mile | 62 | 68% | 78% | Yes |
| Meridian PracticeCoventry, CV1 4FS | 0.2 miles | 66 | 64% | 87% | Yes |
| George Eliot Medical CentreCoventry, CV1 4JH | 0.5 miles | 72 | 74% | 89% | Yes |
| Park HouseCoventry, CV1 2DL | 0.8 miles | 90 | 91% | 86% | Yes |
| St Georges Road SurgeryCoventry, CV1 2DL | 0.8 miles | 42 | 68% | 75% | Yes |
| Jubilee HealthcareCoventry, CV1 3GB | 0.8 miles | 53 | 70% | 75% | Yes |
| Broomfield Park Medical CentreCoventry, CV1 3HQ | 0.9 miles | 21 | 52% | 66% | Yes |
Common questions
Is The Anchor Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Anchor Centre was taking on new patients. You can register online through the NHS website or call the surgery on 024 7652 7040.
How do patients rate The Anchor Centre?
In the 2026 NHS GP Patient Survey, 97% of patients at The Anchor Centre said their overall experience was good. The England average is 77%. 87% found it easy to get through by phone (England 57%). Its GPScore is 95 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Anchor Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Anchor Centre as Outstanding at its last published inspection (report published 27 April 2017).
What are the opening times of The Anchor Centre?
Reception is open Monday 9am to 4pm, Tuesday 9am to 4pm, Wednesday 9am to 4pm, Thursday 9am to 4pm, Friday 9am to 4pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 June 2026. Bank holidays may differ.
How do I contact The Anchor Centre?
Call 024 7652 7040. You can also book and order repeat prescriptions in the NHS App. The address is Simon House, Bird Street, Coventry, CV1 5FX.
How many patients are registered at The Anchor Centre?
Around 524 patients are registered (January 2026). The surgery is part of Coventry Navigation 1 PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.