GP surgery in Seven Kings
The Doctors House
40 Cameron Road, Seven Kings, Ilford, IG3 8LF
Scores 15 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone1
- Easy to contact online1
- Good experience of getting in touch12
- Did not wait too long for the appointment45
Quality of care 25
- Patients rate the surgery as good7
- Patients got what they needed27
- Doctors and nurses listen14
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done86
- Meets NHS clinical targets54
- Children vaccinated on time86
What patients say
91 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
+3
change since last year
2025: 58% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 34% |
| Easy to contact via website | 22% | 58% | 34% |
| Easy to contact via NHS App | 30% | 54% | 29% |
| Reception staff helpful | 79% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 41% |
| Sees preferred clinician | 37% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 65% |
| Next steps within 2 days | 94% | 93% | 92% |
| Good experience of contacting | 59% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 50% |
| Waiting time was about right | 70% | 69% | 42% |
| Remote appointment | 17% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 81% |
| Treated with care and concern | 85% | 86% | 73% |
| Considered mental wellbeing | 74% | 75% | 72% |
| Had all the information needed | 92% | 92% | 89% |
| Confidence and trust | 92% | 93% | 84% |
| Involved in decisions | 94% | 92% | 80% |
| Needs were met | 88% | 90% | 84% |
| Overall | |||
| Overall experience good | 60% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 74% |
| Supported by local services | 70% | 70% | 52% |
| Discussed managing condition | 70% | 43% | 57% |
| Agreed a care plan | 52% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 December 2022. Bank holidays may differ.
- Address
- 40 Cameron Road, Seven Kings, Ilford, IG3 8LF
- Phone
- 020 8983 8211
- Website
- www.thedoctorshouse.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Seven Kings PCN (a group of local surgeries that share services)
- NHS code
- Y00090 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Covid Local Vaccination Service
- 40 Cameron Road, Ilford, IG3 8LF
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Free NHS WiFi
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.4% | 15.2% |
| Diabetes | 11.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 6.3% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Doctors Housethis surgery | – | 15 | 21% | 60% | Yes |
| Seven Kings PracticeIlford, IG3 8BG | 0.2 miles | 4 | 34% | 47% | Yes |
| Oak Tree Medical CentreIlford, IG3 9TJ | 0.3 miles | 1 | 24% | 58% | Yes |
| Goodmayes Medical CentreIlford, IG3 8XB | 0.7 miles | 8 | 48% | 50% | Yes |
| Balfour Road SurgeryIlford, IG1 4JE | 0.8 miles | 12 | 35% | 66% | Yes |
| The Palms Medical CentreIlford, IG2 7NW | 0.8 miles | 8 | 36% | 63% | Yes |
| Newbury Group PracticeIlford, IG2 7LE | 0.8 miles | 10 | 36% | 59% | Yes |
| Green Lane, Goodmayes Medical PracticeIlford, IG3 9RN | 0.8 miles | 4 | 41% | 59% | Yes |
| St Clement's SurgeryIlford, IG1 4LA | 0.9 miles | 17 | 48% | 68% | Yes |
| Granville Medical CentreIlford, IG1 4JY | 1.0 miles | 21 | 30% | 73% | Yes |
Common questions
Is The Doctors House taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Doctors House was taking on new patients. You can register online through the NHS website or call the surgery on 020 8983 8211.
How do patients rate The Doctors House?
In the 2026 NHS GP Patient Survey, 60% of patients at The Doctors House said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Doctors House?
The Care Quality Commission, which inspects GP surgeries in England, rated The Doctors House as Good at its last published inspection (report published 22 March 2017).
What are the opening times of The Doctors House?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 December 2022. Bank holidays may differ.
How do I contact The Doctors House?
Call 020 8983 8211 or visit its website, www.thedoctorshouse.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 40 Cameron Road, Seven Kings, Ilford, IG3 8LF.
Does The Doctors House have a branch surgery?
Yes. The Doctors House also runs Covid Local Vaccination Service (40 Cameron Road, Ilford, IG3 8LF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Doctors House?
Around 8,235 patients are registered (January 2025). The surgery is part of Seven Kings PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.