GP surgery in Ormskirk
The Elms Practice
16 Derby Street, Ormskirk, L39 2BY
Scores 91 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone69
- Easy to contact online88
- Good experience of getting in touch80
- Did not wait too long for the appointment79
Quality of care 95
- Patients rate the surgery as good88
- Patients got what they needed91
- Doctors and nurses listen89
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done96
- Meets NHS clinical targets72
- Children vaccinated on time70
What patients say
105 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+16
change since last year
2025: 75% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 70% |
| Easy to contact via website | 76% | 58% | 67% |
| Easy to contact via NHS App | 72% | 54% | 64% |
| Reception staff helpful | 97% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 43% |
| Sees preferred clinician | 64% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 84% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 85% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 60% |
| Waiting time was about right | 82% | 69% | 71% |
| Remote appointment | 39% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 80% |
| Treated with care and concern | 92% | 86% | 74% |
| Considered mental wellbeing | 86% | 75% | 70% |
| Had all the information needed | 96% | 92% | 83% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 96% | 92% | 86% |
| Needs were met | 97% | 90% | 85% |
| Overall | |||
| Overall experience good | 91% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 76% |
| Supported by local services | 90% | 70% | 73% |
| Discussed managing condition | 43% | 43% | 47% |
| Agreed a care plan | 57% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 October 2024. Bank holidays may differ.
- Address
- 16 Derby Street, Ormskirk, L39 2BY
- Phone
- 01695 317280
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ormskirk PCN (a group of local surgeries that share services)
- NHS code
- P81045 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 17.4% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 81% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Elms Practicethis surgery | – | 91 | 72% | 91% | Yes |
| Ormskirk Medical PracticeOrmskirk, L39 2BY | under 0.1 miles | 54 | 57% | 81% | Yes |
| Parkgate SurgeryOrmskirk, L39 4QR | 0.3 miles | 42 | 66% | 72% | Yes |
| Aughton SurgeryOrmskirk, L39 6SE | 1.9 miles | 84 | 73% | 93% | Yes |
| Stanley Court SurgeryOrmskirk, L40 4LA | 3.0 miles | 88 | 81% | 89% | Yes |
| Lathom House SurgeryOrmskirk, L40 4LA | 3.0 miles | 34 | 54% | 69% | Yes |
| Burscough Family PracticeOrmskirk, L40 4LA | 3.0 miles | 78 | 85% | 85% | Yes |
| Beacon Primary CareSkelmersdale, WN8 8LA | 3.4 miles | 23 | 56% | 65% | Yes |
| Dr A BisaryaSkelmersdale, WN8 8LA | 3.4 miles | 93 | 87% | 86% | Yes |
| High Pastures SurgeryLiverpool, L31 2HW | 4.2 miles | 14 | 32% | 74% | Yes |
Common questions
Is The Elms Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Elms Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01695 317280.
How do patients rate The Elms Practice?
In the 2026 NHS GP Patient Survey, 91% of patients at The Elms Practice said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Elms Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Elms Practice as Good at its last published inspection (report published 17 July 2023).
What are the opening times of The Elms Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 October 2024. Bank holidays may differ.
How do I contact The Elms Practice?
Call 01695 317280. You can also book and order repeat prescriptions in the NHS App. The address is 16 Derby Street, Ormskirk, L39 2BY.
How many patients are registered at The Elms Practice?
Around 4,734 patients are registered (January 2025). The surgery is part of Ormskirk PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.