GP surgery in Kingsbury
The Fryent Way Surgery
22 Fryent Way, Kingsbury, London, NW9 9SB
Scores 32 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone43
- Easy to contact online50
- Good experience of getting in touch29
- Did not wait too long for the appointment19
Quality of care 41
- Patients rate the surgery as good39
- Patients got what they needed29
- Doctors and nurses listen26
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets98
- Children vaccinated on time85
What patients say
116 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
76%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 70% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 61% |
| Easy to contact via website | 58% | 58% | 55% |
| Easy to contact via NHS App | 54% | 54% | 48% |
| Reception staff helpful | 81% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 42% |
| Sees preferred clinician | 56% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 83% | 93% | 91% |
| Good experience of contacting | 68% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 73% |
| Waiting time was about right | 59% | 69% | 49% |
| Remote appointment | 30% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 69% |
| Treated with care and concern | 81% | 86% | 68% |
| Considered mental wellbeing | 77% | 75% | 62% |
| Had all the information needed | 93% | 92% | 86% |
| Confidence and trust | 90% | 93% | 83% |
| Involved in decisions | 84% | 92% | 79% |
| Needs were met | 88% | 90% | 82% |
| Overall | |||
| Overall experience good | 76% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 76% |
| Supported by local services | 62% | 70% | 67% |
| Discussed managing condition | 51% | 43% | 42% |
| Agreed a care plan | 59% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:45am to 6:30pm |
| Tuesday | 8:45am to 6:30pm |
| Wednesday | 8:45am to 6:30pm |
| Thursday | 8:45am to 6:30pm |
| Friday | 8:45am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 November 2024. Bank holidays may differ.
- Address
- 22 Fryent Way, Kingsbury, London, NW9 9SB
- Phone
- 020 8206 9910
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brent North Kwh PCN (a group of local surgeries that share services)
- NHS code
- E84048 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Tube station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 13.7% | 7.9% |
| Asthma | 4.2% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 8.3% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 11.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Fryent Way Surgerythis surgery | – | 32 | 58% | 76% | Yes |
| Brampton Health CentreLondon, NW9 9BY | 0.3 miles | 64 | 71% | 78% | Yes |
| Preston Hill SurgeryHarrow, HA3 9SN | 0.4 miles | 13 | 60% | 72% | Yes |
| Kenton ClinicHarrow, HA3 0UQ | 0.5 miles | 15 | 65% | 59% | Yes |
| Willow Tree Family DoctorsLondon, NW9 9AD | 0.8 miles | 15 | 44% | 69% | Yes |
| Kingsbury Health and WellbeingLondon, NW9 0EF | 0.9 miles | 62 | 79% | 81% | Yes |
| Church Lane SurgeryLondon, NW9 8LU | 1.0 miles | 44 | 61% | 84% | Yes |
| Kings Edge Medical CentreLondon, NW9 0QP | 1.0 miles | 87 | 74% | 88% | Yes |
| Mollison Way SurgeryEdgware, HA8 5QL | 1.0 miles | 25 | 49% | 73% | Yes |
| Jai Medical Centre (Brent)Edgware, HA8 5LP | 1.1 miles | 22 | 69% | 64% | Yes |
Brampton Health Centre is 0.3 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Fryent Way Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Fryent Way Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8206 9910.
How do patients rate The Fryent Way Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at The Fryent Way Surgery said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Fryent Way Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Fryent Way Surgery as Good at its last published inspection (report published 13 October 2021).
What are the opening times of The Fryent Way Surgery?
Reception is open Monday 8:45am to 6:30pm, Tuesday 8:45am to 6:30pm, Wednesday 8:45am to 6:30pm, Thursday 8:45am to 6:30pm, Friday 8:45am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 November 2024. Bank holidays may differ.
How do I contact The Fryent Way Surgery?
Call 020 8206 9910. You can also book and order repeat prescriptions in the NHS App. The address is 22 Fryent Way, Kingsbury, London, NW9 9SB.
How many patients are registered at The Fryent Way Surgery?
Around 7,612 patients are registered (January 2025). The surgery is part of Brent North Kwh PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.