GP surgery in Richmond upon Thames
The Green & Fir Road
The Green Surgery, 1b the Green, Twickenham, TW2 5TU
Scores 39 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone66
- Easy to contact online60
- Good experience of getting in touch50
- Did not wait too long for the appointment12
Quality of care 35
- Patients rate the surgery as good33
- Patients got what they needed20
- Doctors and nurses listen36
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets48
- Children vaccinated on time47
What patients say
107 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
74%
say their experience is good
below the England average (77%)
-12
change since last year
2025: 86% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 74% |
| Easy to contact via website | 62% | 58% | 64% |
| Easy to contact via NHS App | 59% | 54% | 63% |
| Reception staff helpful | 88% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 38% |
| Sees preferred clinician | 52% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 88% |
| Next steps within 2 days | 92% | 93% | 94% |
| Good experience of contacting | 76% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 71% |
| Waiting time was about right | 55% | 69% | 68% |
| Remote appointment | 18% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 94% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 73% | 75% | 67% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 91% | 92% | 94% |
| Needs were met | 86% | 90% | 94% |
| Overall | |||
| Overall experience good | 74% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 69% |
| Supported by local services | 67% | 70% | 78% |
| Discussed managing condition | 44% | 43% | 46% |
| Agreed a care plan | 60% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 June 2018. Bank holidays may differ.
- Address
- The Green Surgery, 1b the Green, Twickenham, TW2 5TU
- Phone
- 020 8894 6870
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Teddington PCN (a group of local surgeries that share services)
- NHS code
- H84044 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Fir Road
- 50 Fir Road, Hanworth, Feltham, TW13 6UJ · 02088980253
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 13.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Green & Fir Roadthis surgery | – | 39 | 70% | 74% | Yes |
| Cross Deep SurgeryTwickenham, TW1 4QP | 0.5 miles | 91 | 82% | 89% | Yes |
| Acorn Group PracticeTwickenham, TW1 4EA | 0.5 miles | 41 | 55% | 79% | Yes |
| York Medical PracticeTwickenham, TW1 3PA | 0.7 miles | 62 | 89% | 81% | Yes |
| Staines Road Medical CentreTwickenham, TW2 5AU | 0.8 miles | 69 | 80% | 85% | Yes |
| Crane Park SurgeryTwickenham, TW2 6JL | 1.0 miles | 71 | 69% | 83% | Yes |
| Jubilee SurgeryTwickenham, TW2 6JL | 1.1 miles | 58 | 82% | 86% | Yes |
| Woodlawn Medical CentreTwickenham, TW2 6EE | 1.1 miles | 10 | 47% | 67% | Yes |
| Hampton Hill Medical CentreHampton, TW12 1NY | 1.3 miles | 59 | 45% | 83% | Yes |
| Thameside Medical PracticeTeddington, TW11 8HU | 1.3 miles | 78 | 66% | 85% | Yes |
Cross Deep Surgery is 0.5 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Green & Fir Road taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Green & Fir Road was taking on new patients. You can register online through the NHS website or call the surgery on 020 8894 6870.
How do patients rate The Green & Fir Road?
In the 2026 NHS GP Patient Survey, 74% of patients at The Green & Fir Road said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Green & Fir Road?
The Care Quality Commission, which inspects GP surgeries in England, rated The Green & Fir Road as Good at its last published inspection (report published 14 April 2026).
What are the opening times of The Green & Fir Road?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 June 2018. Bank holidays may differ.
How do I contact The Green & Fir Road?
Call 020 8894 6870. You can also book and order repeat prescriptions in the NHS App. The address is The Green Surgery, 1b the Green, Twickenham, TW2 5TU.
Does The Green & Fir Road have a branch surgery?
Yes. The Green & Fir Road also runs Fir Road (50 Fir Road, Hanworth, Feltham, TW13 6UJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Green & Fir Road?
Around 8,207 patients are registered (January 2025). The surgery is part of Teddington PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.