GP surgery in Shadwell
The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LS
Scores 19 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone27
- Easy to contact online57
- Good experience of getting in touch20
- Did not wait too long for the appointment8
Quality of care 26
- Patients rate the surgery as good23
- Patients got what they needed30
- Doctors and nurses listen10
- Patients trust the staff22
- Inspection rating (Outstanding)98
- Health checks and screening done42
- Meets NHS clinical targets6
- Children vaccinated on time32
What patients say
89 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
71%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 72% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 43% |
| Easy to contact via website | 61% | 58% | 56% |
| Easy to contact via NHS App | 51% | 54% | 57% |
| Reception staff helpful | 81% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 40% |
| Sees preferred clinician | 45% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 86% |
| Next steps within 2 days | 90% | 93% | 90% |
| Good experience of contacting | 64% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 55% |
| Waiting time was about right | 52% | 69% | 57% |
| Remote appointment | 32% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 88% |
| Considered mental wellbeing | 66% | 75% | 80% |
| Had all the information needed | 85% | 92% | 96% |
| Confidence and trust | 89% | 93% | 95% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 88% | 90% | 89% |
| Overall | |||
| Overall experience good | 71% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 61% |
| Supported by local services | 55% | 70% | 41% |
| Discussed managing condition | 45% | 43% | 50% |
| Agreed a care plan | 64% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 7pm |
| Tuesday | 8:30am to 7pm |
| Wednesday | 8:30am to 7pm |
| Thursday | 8:30am to 7pm |
| Friday | 8:30am to 12:30pm 1:30pm to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 October 2023. Bank holidays may differ.
- Address
- 368-376 Commercial Road, London, E1 0LS
- Phone
- 020 7780 8000
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tower Network PCN (a group of local surgeries that share services)
- NHS code
- F84031 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.3% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 15.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Jubilee Street Practice Ltdthis surgery | – | 19 | 50% | 71% | Yes |
| City Square Medical GroupLondon, E1 2QA | 0.2 miles | 3 | 34% | 59% | Yes |
| Albion Health CentreLondon, E1 1BU | 0.5 miles | 1 | 31% | 60% | Yes |
| Harford Health CentreLondon, E1 4FG | 0.6 miles | 11 | 38% | 60% | Yes |
| The Wapping Group PracticeLondon, E1W 2RL | 0.6 miles | 35 | 67% | 69% | Yes |
| Goodman's Field Health CentreLondon, E1 8ZF | 0.8 miles | 3 | 37% | 59% | Yes |
| XX Place Health CentreLondon, E1 4DG | 0.8 miles | 5 | 43% | 59% | Yes |
| The Spitalfields PracticeLondon, E1 5PB | 0.9 miles | 1 | 40% | 53% | Yes |
| Albion Street Group PracticeLondon, SE16 7JX | 0.9 miles | 36 | 55% | 75% | Yes |
| St. Katherine's Dock PracticeLondon, E1W 1UA | 0.9 miles | 92 | 81% | 91% | Yes |
The Wapping Group Practice is 0.6 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Jubilee Street Practice Ltd taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Jubilee Street Practice Ltd was taking on new patients. You can register online through the NHS website or call the surgery on 020 7780 8000.
How do patients rate The Jubilee Street Practice Ltd?
In the 2026 NHS GP Patient Survey, 71% of patients at The Jubilee Street Practice Ltd said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Jubilee Street Practice Ltd?
The Care Quality Commission, which inspects GP surgeries in England, rated The Jubilee Street Practice Ltd as Outstanding at its last published inspection (report published 2 March 2026).
What are the opening times of The Jubilee Street Practice Ltd?
Reception is open Monday 8:30am to 7pm, Tuesday 8:30am to 7pm, Wednesday 8:30am to 7pm, Thursday 8:30am to 7pm, Friday 8:30am to 12:30pm 1:30pm to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 October 2023. Bank holidays may differ.
How do I contact The Jubilee Street Practice Ltd?
Call 020 7780 8000. You can also book and order repeat prescriptions in the NHS App. The address is 368-376 Commercial Road, London, E1 0LS.
How many patients are registered at The Jubilee Street Practice Ltd?
Around 16,105 patients are registered (January 2025). The surgery is part of Tower Network PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.