GP surgery in Sparkbrook
The Khattak Memorial Surgery
309 Bolton Road, Small Heath, Birmingham, B10 0AU
Scores 30 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone50
- Easy to contact online25
- Good experience of getting in touch56
- Did not wait too long for the appointment45
Quality of care 12
- Patients rate the surgery as good30
- Patients got what they needed12
- Doctors and nurses listen33
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets14
- Children vaccinated on time3
What patients say
91 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
0
change since last year
2025: 73% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 68% |
| Easy to contact via website | 47% | 58% | 51% |
| Easy to contact via NHS App | 56% | 54% | 57% |
| Reception staff helpful | 79% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 50% |
| Sees preferred clinician | 47% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 67% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 77% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 64% |
| Waiting time was about right | 70% | 69% | 72% |
| Remote appointment | 40% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 82% |
| Treated with care and concern | 83% | 86% | 83% |
| Considered mental wellbeing | 81% | 75% | 72% |
| Had all the information needed | 91% | 92% | 93% |
| Confidence and trust | 90% | 93% | 91% |
| Involved in decisions | 88% | 92% | 91% |
| Needs were met | 84% | 90% | 91% |
| Overall | |||
| Overall experience good | 73% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 67% |
| Supported by local services | 55% | 70% | 60% |
| Discussed managing condition | 50% | 43% | 54% |
| Agreed a care plan | 82% | 46% | 68% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 November 2018. Bank holidays may differ.
- Address
- 309 Bolton Road, Small Heath, Birmingham, B10 0AU
- Phone
- 0121 773 4622
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Small Heath PCN (a group of local surgeries that share services)
- NHS code
- M85146 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Khattak SH
- The Surgery, 182 Mansell Road, Small Heath, Birmingham, B10 9NL · 01217712218
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.3% | 15.2% |
| Diabetes | 13.4% | 7.9% |
| Asthma | 5.0% | 6.6% |
| COPD | 0.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 42% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Khattak Memorial Surgerythis surgery | – | 30 | 62% | 73% | Yes |
| The Limes Medical CentreBirmingham, B10 0BS | 0.1 mile | 9 | 42% | 66% | Yes |
| Coventry Road Medical CentreBirmingham, B10 0UG | 0.3 miles | 9 | 54% | 54% | Yes |
| Small Heath Medical PracticeBirmingham, B10 9QE | 0.4 miles | 28 | 65% | 76% | Yes |
| The Brook SurgeryBirmingham, B11 1LU | 0.4 miles | 29 | 61% | 79% | Yes |
| The Balaji Surgery, the Sparkbrook ChcBirmingham, B11 1LU | 0.5 miles | 6 | 53% | 58% | Yes |
| The Park Medical CentreBirmingham, B10 0JL | 0.5 miles | 6 | 44% | 64% | Yes |
| Aubrey Road Medical CentreBirmingham, B10 0TU | 0.6 miles | 20 | 62% | 63% | Yes |
| Charles Road SurgeryBirmingham, B10 9AB | 0.6 miles | 82 | 69% | 89% | Yes |
| Weather Oak Medical CentreBirmingham, B11 4RA | 0.7 miles | 34 | 66% | 71% | Yes |
Charles Road Surgery is 0.6 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Khattak Memorial Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Khattak Memorial Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 773 4622.
How do patients rate The Khattak Memorial Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at The Khattak Memorial Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Khattak Memorial Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Khattak Memorial Surgery as Good at its last published inspection (report published 1 July 2026).
What are the opening times of The Khattak Memorial Surgery?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 November 2018. Bank holidays may differ.
How do I contact The Khattak Memorial Surgery?
Call 0121 773 4622. You can also book and order repeat prescriptions in the NHS App. The address is 309 Bolton Road, Small Heath, Birmingham, B10 0AU.
Does The Khattak Memorial Surgery have a branch surgery?
Yes. The Khattak Memorial Surgery also runs Dr Khattak SH (The Surgery, 182 Mansell Road, Small Heath, Birmingham, B10 9NL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Khattak Memorial Surgery?
Around 6,480 patients are registered (January 2025). The surgery is part of Small Heath PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.