GP surgery in Harborough
The Orchard Medical Practice
Orchard Road, Broughton Astley, Leicester, LE9 6RG
Scores 86 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone79
- Easy to contact online58
- Good experience of getting in touch85
- Did not wait too long for the appointment85
Quality of care 80
- Patients rate the surgery as good82
- Patients got what they needed69
- Doctors and nurses listen73
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done62
- Meets NHS clinical targets80
- Children vaccinated on time77
What patients say
110 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 83% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 68% |
| Easy to contact via website | 61% | 58% | 37% |
| Easy to contact via NHS App | 74% | 54% | 65% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 38% |
| Sees preferred clinician | 44% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 95% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 88% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 58% |
| Waiting time was about right | 84% | 69% | 73% |
| Remote appointment | 17% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 91% | 86% | 87% |
| Considered mental wellbeing | 79% | 75% | 71% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 94% | 90% | 94% |
| Overall | |||
| Overall experience good | 88% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 84% |
| Supported by local services | 76% | 70% | 75% |
| Discussed managing condition | 52% | 43% | 43% |
| Agreed a care plan | 32% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2024. Bank holidays may differ.
- Address
- Orchard Road, Broughton Astley, Leicester, LE9 6RG
- Phone
- 01455 282599
- [email protected]
- Website
- www.theorchardmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fosseway PCN (a group of local surgeries that share services)
- NHS code
- C82093 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Station Road, Ullesthorpe
- The Surgery, Station Road, Ullesthorpe, LE17 5BS
- Village Hall
- Sharnford, Hinckley, LE10 3PJ
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Orchard Medical Practicethis surgery | – | 86 | 78% | 88% | Yes |
| The Old School SurgeryLeicester, LE9 4LJ | 2.3 miles | 7 | 31% | 53% | Yes |
| The Limes Medical CentreLeicester, LE19 2DU | 3.1 miles | 62 | 56% | 86% | Yes |
| Enderby Medical CentreLeicester, LE19 4LY | 3.8 miles | 44 | 52% | 86% | Yes |
| Hazelmere Medical CentreLeicester, LE8 4DN | 4.0 miles | 52 | 57% | 80% | Yes |
| Northfield Medical CentreLeicester, LE8 4NS | 4.1 miles | 89 | 67% | 92% | Yes |
| Countesthorpe Health CentreLeicester, LE8 5QJ | 4.2 miles | 88 | 65% | 90% | Yes |
| Heath Lane SurgeryLeicester, LE9 7PB | 4.8 miles | 26 | 51% | 77% | Yes |
| Sturdee Road Health and Wellbeing CentreLeicester, LE2 9DB | 5.3 miles | 58 | 63% | 76% | Yes |
| Barwell & Hollycroft Medical CentresLeicester, LE9 8DS | 5.4 miles | 31 | 51% | 76% | Yes |
Common questions
Is The Orchard Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Orchard Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01455 282599.
How do patients rate The Orchard Medical Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at The Orchard Medical Practice said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Orchard Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Orchard Medical Practice as Good at its last published inspection (report published 28 April 2017).
What are the opening times of The Orchard Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2024. Bank holidays may differ.
How do I contact The Orchard Medical Practice?
Call 01455 282599 or visit its website, www.theorchardmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Orchard Road, Broughton Astley, Leicester, LE9 6RG.
Does The Orchard Medical Practice have a branch surgery?
Yes. The Orchard Medical Practice also runs Station Road, Ullesthorpe (The Surgery, Station Road, Ullesthorpe, LE17 5BS) and Village Hall (Sharnford, Hinckley, LE10 3PJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Orchard Medical Practice?
Around 12,564 patients are registered (January 2025). The surgery is part of Fosseway PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.