GP surgery in West Northamptonshire
The Parks Medical Practice
Roade Medical Centre, 16 London Road, Roade, Northampton, NN7 2NN
Scores 17 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone44
- Easy to contact online12
- Good experience of getting in touch22
- Did not wait too long for the appointment18
Quality of care 17
- Patients rate the surgery as good14
- Patients got what they needed44
- Doctors and nurses listen28
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done11
- Meets NHS clinical targets37
- Children vaccinated on time74
What patients say
84 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
66%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 74% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 48% |
| Easy to contact via website | 38% | 58% | 47% |
| Easy to contact via NHS App | 36% | 54% | 44% |
| Reception staff helpful | 82% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 13% |
| Sees preferred clinician | 42% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 86% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 65% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 41% |
| Waiting time was about right | 58% | 69% | 59% |
| Remote appointment | 27% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 83% |
| Treated with care and concern | 81% | 86% | 85% |
| Considered mental wellbeing | 67% | 75% | 70% |
| Had all the information needed | 88% | 92% | 84% |
| Confidence and trust | 88% | 93% | 88% |
| Involved in decisions | 89% | 92% | 90% |
| Needs were met | 90% | 90% | 84% |
| Overall | |||
| Overall experience good | 66% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 87% |
| Supported by local services | 69% | 70% | 60% |
| Discussed managing condition | 37% | 43% | 32% |
| Agreed a care plan | 52% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:30pm 2:30pm to 6:30pm |
| Tuesday | 8am to 12:30pm 2:30pm to 8:30pm |
| Wednesday | 8am to 12:30pm 2:30pm to 6:30pm |
| Thursday | 8am to 12:30pm 2:30pm to 6:30pm |
| Friday | 8am to 12:30pm 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 February 2025. Bank holidays may differ.
- Address
- Roade Medical Centre, 16 London Road, Roade, Northampton, NN7 2NN
- Phone
- 01604 863100
- [email protected]
- Website
- www.theparksmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Parkwood PCN (a group of local surgeries that share services)
- NHS code
- K83052 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blisworth Surgery
- 32 Stoke Road, Blisworth, Northampton, NN7 3BT · 01607 878000
- Grange Park Primary Care Centre
- Wilks Walk, Grange Park, Northampton, NN4 5DW · 01604 742410
- Hanslope Surgery
- 1 Western Drive, Hanslope, Milton Keynes, MK19 7LA · 01908 510914
- Roade Surgery
- 16 London Road, Roade, Northampton, NN7 2NN · 01604 862218
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 October 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 9.5% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 47% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Parks Medical Practicethis surgery | – | 17 | 59% | 66% | Yes |
| Wootton Medical CentreNorthampton, NN4 6LW | 3.0 miles | 19 | 49% | 71% | Yes |
| Danes Camp Medical CentreNorthampton, NN4 0NY | 3.2 miles | 66 | 60% | 84% | Yes |
| Penvale Park Medical CentreNorthampton, NN4 0GP | 3.7 miles | – | – | – | – |
| Eleanor Cross HealthcareNorthampton, NN4 8QF | 4.2 miles | 6 | 31% | 58% | Yes |
| Towcester Medical CentreTowcester, NN12 6HH | 4.6 miles | 41 | 52% | 81% | Yes |
| The Brook Health CentreTowcester, NN12 6HD | 4.6 miles | 66 | 62% | 84% | Yes |
| Maple Access Partnership LlpNorthampton, NN1 1LG | 5.4 miles | 6 | 53% | 67% | Yes |
| The Mounts Medical CentreNorthampton, NN1 3DS | 5.7 miles | 1 | 32% | 63% | Yes |
| Bugbrooke Medical PracticeNorthampton, NN7 3QN | 5.8 miles | 70 | 60% | 85% | Yes |
Danes Camp Medical Centre is 3.2 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Parks Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Parks Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01604 863100.
How do patients rate The Parks Medical Practice?
In the 2026 NHS GP Patient Survey, 66% of patients at The Parks Medical Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Parks Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Parks Medical Practice as Good at its last published inspection (report published 12 October 2017).
What are the opening times of The Parks Medical Practice?
Reception is open Monday 8am to 12:30pm 2:30pm to 6:30pm, Tuesday 8am to 12:30pm 2:30pm to 8:30pm, Wednesday 8am to 12:30pm 2:30pm to 6:30pm, Thursday 8am to 12:30pm 2:30pm to 6:30pm, Friday 8am to 12:30pm 2:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 February 2025. Bank holidays may differ.
How do I contact The Parks Medical Practice?
Call 01604 863100 or visit its website, www.theparksmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Roade Medical Centre, 16 London Road, Roade, Northampton, NN7 2NN.
Does The Parks Medical Practice have a branch surgery?
Yes. The Parks Medical Practice also runs Blisworth Surgery (32 Stoke Road, Blisworth, Northampton, NN7 3BT) and Grange Park Primary Care Centre (Wilks Walk, Grange Park, Northampton, NN4 5DW) and Hanslope Surgery (1 Western Drive, Hanslope, Milton Keynes, MK19 7LA) and Roade Surgery (16 London Road, Roade, Northampton, NN7 2NN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Parks Medical Practice?
Around 22,681 patients are registered (January 2025). The surgery is part of Parkwood PCN, a group of local surgeries that share staff and services, in the Northamptonshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.