GP surgery in Harrow
The Shaftesbury Medical Centre
39 Shaftesbury Parade, Shaftesbury Avenue, South Harrow, Harrow, HA2 0AH
Scores 53 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone47
- Easy to contact online54
- Good experience of getting in touch44
- Did not wait too long for the appointment74
Quality of care 48
- Patients rate the surgery as good65
- Patients got what they needed30
- Doctors and nurses listen49
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets41
- Children vaccinated on time18
What patients say
102 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
83%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 76% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 60% |
| Easy to contact via website | 60% | 58% | 49% |
| Easy to contact via NHS App | 56% | 54% | 53% |
| Reception staff helpful | 86% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 45% |
| Sees preferred clinician | 13% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 74% |
| Next steps within 2 days | 94% | 93% | 89% |
| Good experience of contacting | 73% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 59% |
| Waiting time was about right | 79% | 69% | 64% |
| Remote appointment | 12% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 85% |
| Treated with care and concern | 91% | 86% | 85% |
| Considered mental wellbeing | 83% | 75% | 77% |
| Had all the information needed | 89% | 92% | 93% |
| Confidence and trust | 90% | 93% | 91% |
| Involved in decisions | 91% | 92% | 87% |
| Needs were met | 88% | 90% | 88% |
| Overall | |||
| Overall experience good | 83% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 78% |
| Supported by local services | 73% | 70% | 70% |
| Discussed managing condition | 63% | 43% | 45% |
| Agreed a care plan | 42% | 46% | 73% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 27 September 2024. Bank holidays may differ.
- Address
- 39 Shaftesbury Parade, Shaftesbury Avenue, South Harrow, Harrow, HA2 0AH
- Phone
- 020 8423 5500
- [email protected]
- Website
- www.shaftesburymedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harrow Collaborative PCN (a group of local surgeries that share services)
- NHS code
- E84062 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Parent and child parking
- Pram park
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Shaftesbury Medical Centrethis surgery | – | 53 | 61% | 83% | Yes |
| GP DirectHarrow, HA2 0RQ | 0.3 miles | 77 | 91% | 81% | Yes |
| St. Peter's Medical CentreHarrow, HA1 4BS | 0.4 miles | 88 | 78% | 95% | Yes |
| Roxbourne Medical CentreHarrow, HA2 0UE | 0.5 miles | 9 | 39% | 72% | Yes |
| The Pinner Road SurgeryHarrow, HA1 4JS | 0.8 miles | 8 | 53% | 61% | Yes |
| The Ridgeway SurgeryHarrow, HA2 7DU | 0.8 miles | 35 | 52% | 76% | Yes |
| Harrow Health Cic Gastroenterology GpwsiHarrow, HA1 3AW | 0.8 miles | – | – | – | – |
| Cas PaediatricsHarrow, HA1 3AW | 0.8 miles | – | – | – | – |
| First Choice Medical CareHarrow, HA2 9LG | 0.9 miles | 56 | 83% | 79% | Yes |
| Pinner View Medical CentreHarrow, HA1 4QG | 1.0 miles | 73 | 75% | 86% | Yes |
GP Direct is 0.3 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Shaftesbury Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Shaftesbury Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8423 5500.
How do patients rate The Shaftesbury Medical Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at The Shaftesbury Medical Centre said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Shaftesbury Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Shaftesbury Medical Centre as Good at its last published inspection (report published 3 August 2026).
What are the opening times of The Shaftesbury Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 27 September 2024. Bank holidays may differ.
How do I contact The Shaftesbury Medical Centre?
Call 020 8423 5500 or visit its website, www.shaftesburymedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 39 Shaftesbury Parade, Shaftesbury Avenue, South Harrow, Harrow, HA2 0AH.
How many patients are registered at The Shaftesbury Medical Centre?
Around 5,556 patients are registered (January 2025). The surgery is part of Harrow Collaborative PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.