GP surgery in Ealing
The Vale Surgery
97 the Vale, Acton, London, W3 7RG
Scores 41 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone58
- Easy to contact online53
- Good experience of getting in touch54
- Did not wait too long for the appointment19
Quality of care 41
- Patients rate the surgery as good46
- Patients got what they needed62
- Doctors and nurses listen37
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets21
- Children vaccinated on time9
What patients say
99 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-7
change since last year
2025: 85% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 67% |
| Easy to contact via website | 59% | 58% | 62% |
| Easy to contact via NHS App | 53% | 54% | 40% |
| Reception staff helpful | 86% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 45% |
| Sees preferred clinician | 60% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 87% |
| Next steps within 2 days | 92% | 93% | 83% |
| Good experience of contacting | 77% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 66% |
| Waiting time was about right | 59% | 69% | 63% |
| Remote appointment | 18% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 85% |
| Considered mental wellbeing | 73% | 75% | 74% |
| Had all the information needed | 88% | 92% | 94% |
| Confidence and trust | 89% | 93% | 89% |
| Involved in decisions | 92% | 92% | 99% |
| Needs were met | 93% | 90% | 94% |
| Overall | |||
| Overall experience good | 78% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 75% |
| Supported by local services | 84% | 70% | 53% |
| Discussed managing condition | 41% | 43% | 41% |
| Agreed a care plan | 45% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 9am to 6:30pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 6:30pm |
| Thursday | 9am to 1pm 3:30pm to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 February 2016. Bank holidays may differ.
- Address
- 97 the Vale, Acton, London, W3 7RG
- Phone
- 020 8743 4086
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Acton PCN (a group of local surgeries that share services)
- NHS code
- E85635 · NHS profile
Access and facilities
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.8% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 4.2% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 5.7% | 14.3% |
| Obesity | 9.9% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Vale Surgerythis surgery | – | 41 | 66% | 78% | Yes |
| The Medical Centre, Dr KukarLondon, W12 0NF | 0.4 miles | 6 | 41% | 59% | Yes |
| Ashchurch SurgeryLondon, W12 9BP | 0.5 miles | 11 | 49% | 67% | Yes |
| The Westway SurgeryLondon, W12 0PT | 0.6 miles | 38 | 70% | 70% | Yes |
| The Churchfield Road SurgeryLondon, W3 6DL | 0.6 miles | 25 | 66% | 68% | Yes |
| Acton Lane Medical CentreLondon, W4 5DG | 0.7 miles | 80 | 93% | 86% | Yes |
| The New SurgeryLondon, W12 9RD | 0.7 miles | 61 | 79% | 81% | Yes |
| Park Medical CentreLondon, W6 0QG | 0.8 miles | 74 | 76% | 90% | Yes |
| The Acton Health CentreLondon, W3 8QE | 0.8 miles | 68 | 81% | 86% | Yes |
| Dr RK Kukar, Parkview Centre for H&WLondon, W12 7FG | 0.8 miles | 7 | 44% | 67% | Yes |
Acton Lane Medical Centre is 0.7 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Vale Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Vale Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8743 4086.
How do patients rate The Vale Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at The Vale Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Vale Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Vale Surgery as Good at its last published inspection (report published 2 December 2016).
What are the opening times of The Vale Surgery?
Reception is open Monday 9am to 6:30pm, Tuesday 9am to 6:30pm, Wednesday 9am to 6:30pm, Thursday 9am to 1pm 3:30pm to 6:30pm, Friday 9am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 February 2016. Bank holidays may differ.
How do I contact The Vale Surgery?
Call 020 8743 4086. You can also book and order repeat prescriptions in the NHS App. The address is 97 the Vale, Acton, London, W3 7RG.
How many patients are registered at The Vale Surgery?
Around 5,647 patients are registered (January 2025). The surgery is part of Acton PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.