GP surgery in Cheshire West and Chester
The Village Surgeries Group
Tattenhall Village Surgery, Ravensholme Lane, Tattenhall, Chester, CH3 9RE
Scores 35 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone33
- Easy to contact online48
- Good experience of getting in touch24
- Did not wait too long for the appointment31
Quality of care 49
- Patients rate the surgery as good40
- Patients got what they needed68
- Doctors and nurses listen31
- Patients trust the staff53
- Inspection rating (Not rated)–
- Health checks and screening done19
- Meets NHS clinical targets94
- Children vaccinated on time90
What patients say
118 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
-2
change since last year
2025: 79% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 69% |
| Easy to contact via website | 57% | 58% | 66% |
| Easy to contact via NHS App | 73% | 54% | 74% |
| Reception staff helpful | 87% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 28% |
| Sees preferred clinician | 28% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 66% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 61% |
| Waiting time was about right | 65% | 69% | 72% |
| Remote appointment | 20% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 90% |
| Considered mental wellbeing | 72% | 75% | 65% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 93% | 92% | 94% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 76% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 87% |
| Supported by local services | 62% | 70% | 70% |
| Discussed managing condition | 36% | 43% | 31% |
| Agreed a care plan | 41% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- Tattenhall Village Surgery, Ravensholme Lane, Tattenhall, Chester, CH3 9RE
- Phone
- 01829 771588
- Works with
- Rural Alliance PCN (a group of local surgeries that share services)
- NHS code
- N81624
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Farndon Health Centre
- Church Lane, Farndon, Chester, CH3 6QD
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 6.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 51% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Village Surgeries Groupthis surgery | – | 35 | 53% | 76% | – |
| Drs Adey and DancyTarporley, CW6 0BE | 5.0 miles | 99 | 99% | 99% | Yes |
| Tarporley Health CentreTarporley, CW6 0BE | 5.0 miles | 89 | 68% | 93% | Yes |
| Bunbury Medical PracticeTarporley, CW6 9PE | 5.0 miles | 96 | 88% | 92% | Yes |
| Heath Lane Medical CentreChester, CH3 5UJ | 5.9 miles | 30 | 54% | 69% | Yes |
| Kelsall Medical CentreTarporley, CW6 0SN | 6.1 miles | 87 | 76% | 89% | Yes |
| The Handbridge Medical CentreChester, CH4 7JS | 6.4 miles | 65 | 60% | 83% | Yes |
| Boughton Medical GroupChester, CH2 3DP | 6.4 miles | 87 | 68% | 92% | Yes |
| Lache Health CentreChester, CH4 8HX | 6.8 miles | 66 | 60% | 86% | Yes |
| Park Medical CentreChester, CH2 3RD | 6.9 miles | 50 | 43% | 75% | Yes |
Drs Adey and Dancy is 5.0 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate The Village Surgeries Group?
In the 2026 NHS GP Patient Survey, 76% of patients at The Village Surgeries Group said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
How do I contact The Village Surgeries Group?
Call 01829 771588. The address is Tattenhall Village Surgery, Ravensholme Lane, Tattenhall, Chester, CH3 9RE.
Does The Village Surgeries Group have a branch surgery?
Yes. The Village Surgeries Group also runs Farndon Health Centre (Church Lane, Farndon, Chester, CH3 6QD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Village Surgeries Group?
Around 8,525 patients are registered (January 2025). The surgery is part of Rural Alliance PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.