GP surgery in Bolsover
The Village Surgery
The Hub, Shiners Way, Off Lees Lane, South Normanton, Alfreton, DE55 2FY
Scores 58 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone64
- Easy to contact online15
- Good experience of getting in touch66
- Did not wait too long for the appointment47
Quality of care 58
- Patients rate the surgery as good49
- Patients got what they needed80
- Doctors and nurses listen38
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets75
- Children vaccinated on time59
What patients say
105 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 70% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 64% |
| Easy to contact via website | 41% | 58% | 50% |
| Easy to contact via NHS App | 42% | 54% | 32% |
| Reception staff helpful | 85% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 29% |
| Sees preferred clinician | 49% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 80% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 47% |
| Waiting time was about right | 71% | 69% | 63% |
| Remote appointment | 21% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 83% |
| Treated with care and concern | 83% | 86% | 80% |
| Considered mental wellbeing | 72% | 75% | 61% |
| Had all the information needed | 95% | 92% | 87% |
| Confidence and trust | 91% | 93% | 86% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 79% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 77% |
| Supported by local services | 67% | 70% | 67% |
| Discussed managing condition | 46% | 43% | 42% |
| Agreed a care plan | 62% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 5pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8am to 5pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 May 2017. Bank holidays may differ.
- Address
- The Hub, Shiners Way, Off Lees Lane, South Normanton, Alfreton, DE55 2FY
- Phone
- 01773 811469
- Website
- www.thevillagedoctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Hardwick PCN (a group of local surgeries that share services)
- NHS code
- C81050 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Pinxton
- 108 Victoria Road, Pinxton, Nottingham, NG16 6NH
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.2% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 15.9% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 16.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Village Surgerythis surgery | – | 58 | 69% | 79% | Yes |
| Limes Medical CentreAlfreton, DE55 7DW | 1.9 miles | 24 | 43% | 73% | Yes |
| Somercotes Medical CentreAlfreton, DE55 4JJ | 2.0 miles | 83 | 69% | 94% | Yes |
| Parkside SurgeryAlfreton, DE55 7AH | 2.0 miles | 58 | 61% | 84% | Yes |
| Jessop Medical PracticeAlfreton, DE55 1LU | 2.5 miles | 56 | 48% | 82% | Yes |
| Brierley Park Medical GroupSutton-in-Ashfield, NG17 2NF | 2.5 miles | 20 | 43% | 72% | Yes |
| Woodlands Medical PracticeSutton-in-Ashfield, NG17 1JW | 2.8 miles | 72 | 70% | 83% | Yes |
| Staffa HealthAlfreton, DE55 5PS | 2.8 miles | 42 | 51% | 76% | Yes |
| Selston SurgeryNottingham, NG16 6BT | 3.1 miles | 66 | 78% | 89% | Yes |
| Jacksdale Medical CentreNottingham, NG16 5JW | 3.3 miles | 64 | 67% | 85% | Yes |
Somercotes Medical Centre is 2.0 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Village Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Village Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01773 811469.
How do patients rate The Village Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at The Village Surgery said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Village Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Village Surgery as Good at its last published inspection (report published 18 October 2024).
What are the opening times of The Village Surgery?
Reception is open Monday 8am to 5pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8am to 5pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 May 2017. Bank holidays may differ.
How do I contact The Village Surgery?
Call 01773 811469 or visit its website, www.thevillagedoctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Hub, Shiners Way, Off Lees Lane, South Normanton, Alfreton, DE55 2FY.
Does The Village Surgery have a branch surgery?
Yes. The Village Surgery also runs Pinxton (108 Victoria Road, Pinxton, Nottingham, NG16 6NH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Village Surgery?
Around 9,566 patients are registered (January 2025). The surgery is part of South Hardwick PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.