GP surgery in Hackney
The Wick Health Centre
10 Kenworthy Road, London, E9 5TD
Scores 92 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone91
- Easy to contact online86
- Good experience of getting in touch85
- Did not wait too long for the appointment96
Quality of care 84
- Patients rate the surgery as good91
- Patients got what they needed83
- Doctors and nurses listen86
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets10
- Children vaccinated on time6
What patients say
122 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 85% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 85% |
| Easy to contact via website | 75% | 58% | 61% |
| Easy to contact via NHS App | 69% | 54% | 51% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 39% |
| Sees preferred clinician | 37% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 87% |
| Next steps within 2 days | 95% | 93% | 93% |
| Good experience of contacting | 87% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 69% |
| Waiting time was about right | 91% | 69% | 79% |
| Remote appointment | 32% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 90% |
| Treated with care and concern | 94% | 86% | 89% |
| Considered mental wellbeing | 81% | 75% | 72% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 96% | 90% | 90% |
| Overall | |||
| Overall experience good | 92% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 71% |
| Supported by local services | 74% | 70% | 69% |
| Discussed managing condition | 62% | 43% | 41% |
| Agreed a care plan | 55% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8am to 12:30pm 1:30pm to 6:30pm |
| Friday | 8am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- 10 Kenworthy Road, London, E9 5TD
- Phone
- 020 8986 6341
- [email protected]
- Website
- www.thewickhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Well Street Common PCN (a group of local surgeries that share services)
- NHS code
- F84620 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Branch Surgery: Dr Osen, (Wick Health Centre)
- Median Road Branch, 28 Median Road, Clapton, London, E5 0PL
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.5% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 18.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 84% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 93% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Wick Health Centrethis surgery | – | 92 | 86% | 92% | Yes |
| The Lea SurgeryLondon, E9 6AG | 0.2 miles | 92 | 88% | 93% | Yes |
| Kingsmead HealthcareLondon, E9 5QG | 0.3 miles | 89 | 85% | 89% | Yes |
| Trowbridge PracticeLondon, E9 5NE | 0.4 miles | 36 | 54% | 74% | Yes |
| Latimer Health CentreLondon, E9 6RT | 0.5 miles | 89 | 91% | 85% | Yes |
| Elsdale Street SurgeryLondon, E9 6QY | 0.6 miles | 53 | 72% | 83% | Yes |
| Lower Clapton General PracticeLondon, E5 0RD | 0.7 miles | 81 | 74% | 91% | Yes |
| Athena Medical CentreLondon, E5 0QP | 0.8 miles | 81 | 81% | 91% | Yes |
| Well Street SurgeryLondon, E9 7TA | 0.9 miles | 48 | 61% | 79% | Yes |
| Ruston Street ClinicLondon, E3 2LR | 0.9 miles | 15 | 62% | 65% | Yes |
Common questions
Is The Wick Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Wick Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8986 6341.
How do patients rate The Wick Health Centre?
In the 2026 NHS GP Patient Survey, 92% of patients at The Wick Health Centre said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Wick Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Wick Health Centre as Good at its last published inspection (report published 22 August 2023).
What are the opening times of The Wick Health Centre?
Reception is open Monday 8am to 12:30pm 1:30pm to 6:30pm, Tuesday 8am to 12:30pm 1:30pm to 6:30pm, Wednesday 8am to 12:30pm 1:30pm to 6:30pm, Thursday 8am to 12:30pm 1:30pm to 6:30pm, Friday 8am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact The Wick Health Centre?
Call 020 8986 6341 or visit its website, www.thewickhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 10 Kenworthy Road, London, E9 5TD.
Does The Wick Health Centre have a branch surgery?
Yes. The Wick Health Centre also runs The Branch Surgery: Dr Osen, (Wick Health Centre) (Median Road Branch, 28 Median Road, Clapton, London, E5 0PL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Wick Health Centre?
Around 8,258 patients are registered (January 2025). The surgery is part of Well Street Common PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.