GP surgery in Charlton
Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, SE18 6PZ
Scores 30 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone32
- Easy to contact online41
- Good experience of getting in touch38
- Did not wait too long for the appointment36
Quality of care 28
- Patients rate the surgery as good40
- Patients got what they needed38
- Doctors and nurses listen14
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets29
- Children vaccinated on time15
What patients say
160 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
0
change since last year
2025: 76% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 49% |
| Easy to contact via website | 54% | 58% | 50% |
| Easy to contact via NHS App | 59% | 54% | 47% |
| Reception staff helpful | 89% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 30% |
| Sees preferred clinician | 28% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 81% |
| Next steps within 2 days | 92% | 93% | 88% |
| Good experience of contacting | 71% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 64% |
| Waiting time was about right | 67% | 69% | 65% |
| Remote appointment | 34% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 83% |
| Treated with care and concern | 77% | 86% | 86% |
| Considered mental wellbeing | 70% | 75% | 77% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 90% | 92% | 88% |
| Needs were met | 89% | 90% | 86% |
| Overall | |||
| Overall experience good | 76% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 77% |
| Supported by local services | 66% | 70% | 57% |
| Discussed managing condition | 52% | 43% | 48% |
| Agreed a care plan | 44% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 160 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 2pm |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2024. Bank holidays may differ.
- Address
- 25-27 John Wilson Street, Woolwich, London, SE18 6PZ
- Phone
- 020 8319 5400
- Website
- www.valentinehealth.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Valentine Health PCN (a group of local surgeries that share services)
- NHS code
- G83067 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Frances Street Surgery
- 184 Frances Street, London, SE18 5JS
- Holburne Road Surgery
- 201-203 Holburne Road, London, SE3 8HQ · 0208 3198400
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.4% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.3% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 19.6% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Valentine Health Partnershipthis surgery | – | 30 | 52% | 76% | Yes |
| Triveni PMSLondon, SE18 5TE | 0.2 miles | 38 | 64% | 78% | Yes |
| Royal Arsenal Medical CentreLondon, SE18 6TE | 0.5 miles | 2 | 30% | 54% | Yes |
| The Practice Albert RoadLondon, E16 2DY | 0.7 miles | 2 | 29% | 60% | Yes |
| Glyndon PMSLondon, SE18 7LU | 0.8 miles | 79 | 71% | 84% | Yes |
| St Marks PMSLondon, SE18 3EP | 0.9 miles | 50 | 54% | 84% | Yes |
| All Saints Medical Centre PMSLondon, SE18 3PS | 0.9 miles | 31 | 62% | 70% | Yes |
| Conway PMSLondon, SE18 1AH | 1.1 miles | 33 | 61% | 74% | Yes |
| Fairfield PMSLondon, SE7 8TX | 1.1 miles | 68 | 55% | 83% | Yes |
| Waverley PMSLondon, SE18 7QU | 1.1 miles | 36 | 70% | 75% | Yes |
Glyndon PMS is 0.8 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Valentine Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Valentine Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 020 8319 5400.
How do patients rate Valentine Health Partnership?
In the 2026 NHS GP Patient Survey, 76% of patients at Valentine Health Partnership said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Valentine Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Valentine Health Partnership as Good at its last published inspection (report published 1 September 2025).
What are the opening times of Valentine Health Partnership?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 2pm, Sunday closed. The surgery last confirmed these times on 11 November 2024. Bank holidays may differ.
How do I contact Valentine Health Partnership?
Call 020 8319 5400 or visit its website, www.valentinehealth.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 25-27 John Wilson Street, Woolwich, London, SE18 6PZ.
Does Valentine Health Partnership have a branch surgery?
Yes. Valentine Health Partnership also runs Frances Street Surgery (184 Frances Street, London, SE18 5JS) and Holburne Road Surgery (201-203 Holburne Road, London, SE3 8HQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Valentine Health Partnership?
Around 32,186 patients are registered (January 2025). The surgery is part of Valentine Health PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.