GP surgery in Oldbury
Warley Road Surgery
118 Warley Road, Warley, Oldbury, B68 9SZ
Scores 29 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone54
- Easy to contact online81
- Good experience of getting in touch44
- Did not wait too long for the appointment4
Quality of care 23
- Patients rate the surgery as good39
- Patients got what they needed27
- Doctors and nurses listen11
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets13
- Children vaccinated on time2
What patients say
75 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 77% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 58% |
| Easy to contact via website | 72% | 58% | 49% |
| Easy to contact via NHS App | 71% | 54% | 36% |
| Reception staff helpful | 82% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 43% |
| Sees preferred clinician | 24% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 77% |
| Next steps within 2 days | 88% | 93% | 91% |
| Good experience of contacting | 74% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 62% |
| Waiting time was about right | 46% | 69% | 65% |
| Remote appointment | 37% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 90% |
| Treated with care and concern | 82% | 86% | 83% |
| Considered mental wellbeing | 73% | 75% | 85% |
| Had all the information needed | 91% | 92% | 99% |
| Confidence and trust | 86% | 93% | 98% |
| Involved in decisions | 82% | 92% | 91% |
| Needs were met | 88% | 90% | 91% |
| Overall | |||
| Overall experience good | 76% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 78% |
| Supported by local services | 64% | 70% | 79% |
| Discussed managing condition | 47% | 43% | 59% |
| Agreed a care plan | 63% | 46% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 75 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 December 2018. Bank holidays may differ.
- Address
- 118 Warley Road, Warley, Oldbury, B68 9SZ
- Phone
- 0121 544 5681
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Oldbury & Smethwick PCN (a group of local surgeries that share services)
- NHS code
- M88640 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 November 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 13.2% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 8.9% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Warley Road Surgerythis surgery | – | 29 | 64% | 76% | Yes |
| Dog Kennel Lane SurgeryOldbury, B68 9LZ | 0.1 mile | 85 | 75% | 93% | Yes |
| Rood End Medical PracticeOldbury, B68 8JB | 0.4 miles | 60 | 71% | 84% | Yes |
| St Paul's Medical PracticeSmethwick, B66 1HB | 0.8 miles | 6 | 41% | 67% | Yes |
| Lodge Road SurgerySmethwick, B67 7LU | 0.8 miles | 36 | 59% | 75% | Yes |
| Hill Top Medical CentreOldbury, B68 9DU | 0.8 miles | 10 | 37% | 59% | Yes |
| Causeway Green Road SurgeryOldbury, B68 8LJ | 1.0 miles | 13 | 53% | 65% | Yes |
| Sarephed Medical CentreSmethwick, B67 6AJ | 1.0 miles | 10 | 41% | 63% | Yes |
| The Smethwick Medical CentreSmethwick, B66 3BQ | 1.1 miles | 3 | 35% | 57% | Yes |
| Bearwood Road SurgerySmethwick, B66 4ES | 1.2 miles | 37 | 59% | 77% | Yes |
Dog Kennel Lane Surgery is 0.1 mile away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Warley Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Warley Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 544 5681.
How do patients rate Warley Road Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Warley Road Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Warley Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Warley Road Surgery as Good at its last published inspection (report published 19 November 2019).
What are the opening times of Warley Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 December 2018. Bank holidays may differ.
How do I contact Warley Road Surgery?
Call 0121 544 5681. You can also book and order repeat prescriptions in the NHS App. The address is 118 Warley Road, Warley, Oldbury, B68 9SZ.
How many patients are registered at Warley Road Surgery?
Around 4,100 patients are registered (January 2025). The surgery is part of Oldbury & Smethwick PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.