GP surgery in Havering
Western Road Medical Centre
99 Western Road, Romford, RM1 3LS
Scores 29 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone46
- Easy to contact online30
- Good experience of getting in touch48
- Did not wait too long for the appointment19
Quality of care 25
- Patients rate the surgery as good51
- Patients got what they needed16
- Doctors and nurses listen30
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done22
- Meets NHS clinical targets38
- Children vaccinated on time30
What patients say
106 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
79%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 87% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 62% |
| Easy to contact via website | 50% | 58% | 72% |
| Easy to contact via NHS App | 66% | 54% | 75% |
| Reception staff helpful | 93% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 35% |
| Sees preferred clinician | 26% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 87% |
| Next steps within 2 days | 91% | 93% | 89% |
| Good experience of contacting | 75% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 67% |
| Waiting time was about right | 59% | 69% | 62% |
| Remote appointment | 14% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 90% |
| Treated with care and concern | 82% | 86% | 91% |
| Considered mental wellbeing | 71% | 75% | 74% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 88% | 93% | 98% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 85% | 90% | 94% |
| Overall | |||
| Overall experience good | 79% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 84% |
| Supported by local services | 74% | 70% | 71% |
| Discussed managing condition | 39% | 43% | 41% |
| Agreed a care plan | 42% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 August 2023. Bank holidays may differ.
- Address
- 99 Western Road, Romford, RM1 3LS
- Phone
- 01708 775300
- [email protected]
- Website
- www.westernroad.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Havering Marshall PCN (a group of local surgeries that share services)
- NHS code
- F82013 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 8.5% | 13.9% |
| Smoking | 11.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Western Road Medical Centrethis surgery | – | 29 | 60% | 79% | Yes |
| St Edwards Medical CentreRomford, RM1 3DQ | 0.3 miles | 12 | 45% | 68% | Yes |
| Dr Marks PracticeRomford, RM1 2SH | 0.5 miles | 31 | 63% | 73% | Yes |
| The New Medical CentreRomford, RM2 5SU | 0.8 miles | 38 | 50% | 77% | Yes |
| North Street Medical CareRomford, RM1 4QJ | 0.8 miles | 21 | 45% | 74% | Yes |
| Dr GuptaRomford, RM7 8BU | 1.0 miles | 58 | 83% | 84% | Yes |
| Modern Medical CentreRomford, RM7 0PX | 1.0 miles | 74 | 69% | 81% | Yes |
| The College PracticeRomford, RM7 0XR | 1.4 miles | 37 | 67% | 74% | Yes |
| Eastbrook SurgeryRomford, RM7 0XR | 1.4 miles | 69 | 85% | 87% | Yes |
| Hornchurch HealthcareHornchurch, RM11 1XA | 1.6 miles | 76 | 83% | 88% | Yes |
Dr Gupta is 1.0 miles away, scores 58 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Western Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Western Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01708 775300.
How do patients rate Western Road Medical Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Western Road Medical Centre said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Western Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Western Road Medical Centre as Good at its last published inspection (report published 5 July 2019).
What are the opening times of Western Road Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 August 2023. Bank holidays may differ.
How do I contact Western Road Medical Centre?
Call 01708 775300 or visit its website, www.westernroad.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 99 Western Road, Romford, RM1 3LS.
How many patients are registered at Western Road Medical Centre?
Around 18,026 patients are registered (January 2025). The surgery is part of Havering Marshall PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.