GP surgery in Cheshire West and Chester
Witton Street Surgery
162 Witton Street, Northwich, CW9 5QU
Scores 55 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone78
- Easy to contact online73
- Good experience of getting in touch60
- Did not wait too long for the appointment56
Quality of care 35
- Patients rate the surgery as good58
- Patients got what they needed5
- Doctors and nurses listen26
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done21
- Meets NHS clinical targets62
- Children vaccinated on time51
What patients say
108 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-12
change since last year
2025: 93% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 74% |
| Easy to contact via website | 68% | 58% | 61% |
| Easy to contact via NHS App | 57% | 54% | 76% |
| Reception staff helpful | 96% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 29% |
| Sees preferred clinician | 29% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 84% |
| Next steps within 2 days | 100% | 93% | 98% |
| Good experience of contacting | 79% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 57% |
| Waiting time was about right | 74% | 69% | 84% |
| Remote appointment | 29% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 92% |
| Treated with care and concern | 83% | 86% | 91% |
| Considered mental wellbeing | 76% | 75% | 86% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 80% | 90% | 97% |
| Overall | |||
| Overall experience good | 81% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 88% |
| Supported by local services | 71% | 70% | 77% |
| Discussed managing condition | 33% | 43% | 46% |
| Agreed a care plan | 41% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 22 May 2026. Bank holidays may differ.
- Address
- 162 Witton Street, Northwich, CW9 5QU
- Phone
- 01606 544850
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Northwich PCN (a group of local surgeries that share services)
- NHS code
- N81061 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Parent and baby room
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Witton Street Surgerythis surgery | – | 55 | 77% | 81% | Yes |
| Watling Street SurgeryNorthwich, CW9 5EX | 0.4 miles | 43 | 50% | 78% | Yes |
| Danebridge Medical CentreNorthwich, CW9 5HR | 0.4 miles | 24 | 32% | 71% | Yes |
| Middlewich Road SurgeryNorthwich, CW9 7DB | 0.7 miles | 44 | 58% | 78% | Yes |
| Firdale Medical CentreNorthwich, CW8 4AZ | 1.1 miles | 94 | 74% | 92% | Yes |
| Oakwood Medical CentreNorthwich, CW8 4LF | 1.8 miles | 13 | 46% | 65% | Yes |
| The Weaverham SurgeryNorthwich, CW8 3EU | 3.0 miles | 67 | 61% | 80% | Yes |
| Willow Wood SurgeryWinsford, CW7 3GY | 4.6 miles | 74 | 80% | 87% | Yes |
| The Weaver Vale SurgeryWinsford, CW7 1AT | 5.0 miles | 85 | 88% | 89% | Yes |
| High Street Practice WinsfordWinsford, CW7 1AT | 5.0 miles | 68 | 77% | 85% | Yes |
Firdale Medical Centre is 1.1 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Witton Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Witton Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01606 544850.
How do patients rate Witton Street Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Witton Street Surgery said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Witton Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Witton Street Surgery as Good at its last published inspection (report published 19 July 2022).
What are the opening times of Witton Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 22 May 2026. Bank holidays may differ.
How do I contact Witton Street Surgery?
Call 01606 544850. You can also book and order repeat prescriptions in the NHS App. The address is 162 Witton Street, Northwich, CW9 5QU.
How many patients are registered at Witton Street Surgery?
Around 10,036 patients are registered (January 2025). The surgery is part of Northwich PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.