GP surgery in East Lindsey
Woodhall Spa New Surgery
The Broadway, Woodhall Spa, LN10 6SQ
Scores 22 out of 100, below average for a GP surgery in England. 66% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone40
- Easy to contact online22
- Good experience of getting in touch11
- Did not wait too long for the appointment36
Quality of care 25
- Patients rate the surgery as good12
- Patients got what they needed24
- Doctors and nurses listen12
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done87
- Meets NHS clinical targets74
- Children vaccinated on time68
What patients say
121 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
65%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 66% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 59% |
| Easy to contact via website | 45% | 58% | 46% |
| Easy to contact via NHS App | 38% | 54% | 49% |
| Reception staff helpful | 73% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 22% |
| Sees preferred clinician | 32% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 75% |
| Next steps within 2 days | 91% | 93% | 97% |
| Good experience of contacting | 58% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 34% |
| Waiting time was about right | 66% | 69% | 64% |
| Remote appointment | 30% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 76% |
| Treated with care and concern | 77% | 86% | 75% |
| Considered mental wellbeing | 62% | 75% | 60% |
| Had all the information needed | 90% | 92% | 84% |
| Confidence and trust | 91% | 93% | 82% |
| Involved in decisions | 87% | 92% | 80% |
| Needs were met | 87% | 90% | 80% |
| Overall | |||
| Overall experience good | 65% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 71% |
| Supported by local services | 55% | 70% | 63% |
| Discussed managing condition | 34% | 43% | 33% |
| Agreed a care plan | 34% | 46% | 14% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 May 2016. Bank holidays may differ.
- Address
- The Broadway, Woodhall Spa, LN10 6SQ
- Phone
- 01526 353888
- Website
- www.woodhallspanewsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Lindsey PCN (a group of local surgeries that share services)
- NHS code
- C83635 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bardney Surgery
- Horncastle Road, Bardney, Lincoln, LN3 5SU · 01526 398494
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 5.3% | 3.0% |
| Depression | 10.7% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Woodhall Spa New Surgerythis surgery | – | 22 | 57% | 66% | Yes |
| Tasburgh Lodge SurgeryWoodhall Spa, LN10 6TX | 0.3 miles | 68 | 67% | 79% | Yes |
| The New Coningsby SurgeryLincoln, LN4 4SG | 3.6 miles | 3 | 41% | 47% | Yes |
| Horncastle Medical GroupHorncastle, LN9 6AL | 5.6 miles | 40 | 53% | 80% | Yes |
| Billinghay Medical PracticeLincoln, LN4 4AU | 5.9 miles | 98 | 93% | 90% | Yes |
| Church Walk SurgeryLincoln, LN4 3HA | 8.2 miles | 84 | 65% | 84% | Yes |
| Stickney SurgeryBoston, PE22 8AA | 9.8 miles | 86 | 88% | 88% | Yes |
| The Wragby SurgeryMarket Rasen, LN8 5DA | 10.1 miles | 70 | 80% | 77% | Yes |
| Ruskington SurgerySleaford, NG34 9GQ | 10.8 miles | 28 | 53% | 68% | Yes |
| The Branston Heighington Family PracticeLincoln, LN4 1LH | 11.2 miles | 29 | 54% | 63% | Yes |
Tasburgh Lodge Surgery is 0.3 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Woodhall Spa New Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Woodhall Spa New Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01526 353888.
How do patients rate Woodhall Spa New Surgery?
In the 2026 NHS GP Patient Survey, 66% of patients at Woodhall Spa New Surgery said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Woodhall Spa New Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Woodhall Spa New Surgery as Good at its last published inspection (report published 28 May 2025).
What are the opening times of Woodhall Spa New Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 May 2016. Bank holidays may differ.
How do I contact Woodhall Spa New Surgery?
Call 01526 353888 or visit its website, www.woodhallspanewsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Broadway, Woodhall Spa, LN10 6SQ.
Does Woodhall Spa New Surgery have a branch surgery?
Yes. Woodhall Spa New Surgery also runs Bardney Surgery (Horncastle Road, Bardney, Lincoln, LN3 5SU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Woodhall Spa New Surgery?
Around 5,339 patients are registered (January 2025). The surgery is part of East Lindsey PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.