GP surgery in Stourbridge
Wychbury Medical Group
121 Oakfield Road, Wollescote, Stourbridge, DY9 9DS
Scores 63 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone53
- Easy to contact online38
- Good experience of getting in touch68
- Did not wait too long for the appointment57
Quality of care 66
- Patients rate the surgery as good82
- Patients got what they needed72
- Doctors and nurses listen73
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done6
- Meets NHS clinical targets3
- Children vaccinated on time47
What patients say
96 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+17
change since last year
2025: 71% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 63% |
| Easy to contact via website | 53% | 58% | 45% |
| Easy to contact via NHS App | 51% | 54% | 45% |
| Reception staff helpful | 85% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 30% |
| Sees preferred clinician | 18% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 82% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 81% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 57% |
| Waiting time was about right | 74% | 69% | 76% |
| Remote appointment | 25% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 84% |
| Treated with care and concern | 89% | 86% | 82% |
| Considered mental wellbeing | 80% | 75% | 70% |
| Had all the information needed | 96% | 92% | 91% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 98% | 92% | 90% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 88% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 70% |
| Supported by local services | 77% | 70% | 75% |
| Discussed managing condition | 57% | 43% | 48% |
| Agreed a care plan | 40% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 March 2024. Bank holidays may differ.
- Address
- 121 Oakfield Road, Wollescote, Stourbridge, DY9 9DS
- Phone
- 01562 547300
- Website
- www.wychburymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stourbridge, Wollescote & Lye PCN (a group of local surgeries that share services)
- NHS code
- M87024 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chapel House Lane Surgery (Dr Mucklow)
- Chapel House Lane Surgery, Chapel House Lane, Halesowen, B63 2JW
- Cradley Road
- 62 Cradley Road, Cradley Heath, B64 6AG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.7% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 21.1% | 14.3% |
| Obesity | 21.8% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wychbury Medical Groupthis surgery | – | 63 | 64% | 88% | Yes |
| Chapel Street Medical CentreStourbridge, DY9 8BT | 1.0 miles | 73 | 71% | 84% | Yes |
| The Limes Surgery Medical CentreStourbridge, DY9 8LL | 1.1 miles | 13 | 49% | 60% | Yes |
| Pedmore Medical PracticeStourbridge, DY9 8DJ | 1.1 miles | 54 | 62% | 79% | Yes |
| Meadowbrook SurgeryHalesowen, B63 1AB | 1.7 miles | 38 | 48% | 81% | Yes |
| Quincy Rise SurgeryBrierley Hill, DY5 3JR | 2.0 miles | 81 | 90% | 89% | Yes |
| Hagley SurgeryStourbridge, DY9 0NH | 2.0 miles | 94 | 77% | 91% | Yes |
| Thorns Road SurgeryBrierley Hill, DY5 2JS | 2.1 miles | 62 | 72% | 81% | Yes |
| Quarry Bank Medical CentreBrierley Hill, DY5 2AE | 2.1 miles | 66 | 70% | 78% | Yes |
| Halesowen Medical PracticeHalesowen, B63 4WD | 2.2 miles | 41 | 70% | 74% | Yes |
Chapel Street Medical Centre is 1.0 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wychbury Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wychbury Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01562 547300.
How do patients rate Wychbury Medical Group?
In the 2026 NHS GP Patient Survey, 88% of patients at Wychbury Medical Group said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Wychbury Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Wychbury Medical Group as Good at its last published inspection (report published 15 December 2025).
What are the opening times of Wychbury Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 March 2024. Bank holidays may differ.
How do I contact Wychbury Medical Group?
Call 01562 547300 or visit its website, www.wychburymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 121 Oakfield Road, Wollescote, Stourbridge, DY9 9DS.
Does Wychbury Medical Group have a branch surgery?
Yes. Wychbury Medical Group also runs Chapel House Lane Surgery (Dr Mucklow) (Chapel House Lane Surgery, Chapel House Lane, Halesowen, B63 2JW) and Cradley Road (62 Cradley Road, Cradley Heath, B64 6AG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wychbury Medical Group?
Around 22,806 patients are registered (January 2025). The surgery is part of Stourbridge, Wollescote & Lye PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.