GP surgery in New Addington
Addington Medical Practice
Parkway, New Addington, Croydon, CR0 0JA
Scores 79 out of 100, good for a GP surgery in England. 92% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone77
- Easy to contact online60
- Good experience of getting in touch79
- Did not wait too long for the appointment41
Quality of care 87
- Patients rate the surgery as good91
- Patients got what they needed82
- Doctors and nurses listen70
- Patients trust the staff92
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets23
- Children vaccinated on time9
What patients say
119 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+9
change since last year
2025: 84% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 79% |
| Easy to contact via website | 62% | 58% | 54% |
| Easy to contact via NHS App | 67% | 54% | 65% |
| Reception staff helpful | 97% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 55% | 31% | 45% |
| Sees preferred clinician | 57% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 88% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 85% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 68% |
| Waiting time was about right | 68% | 69% | 62% |
| Remote appointment | 19% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 92% |
| Treated with care and concern | 90% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 77% |
| Had all the information needed | 98% | 92% | 95% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 98% | 92% | 95% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 92% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 80% |
| Supported by local services | 74% | 70% | 66% |
| Discussed managing condition | 62% | 43% | 35% |
| Agreed a care plan | 47% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 March 2025. Bank holidays may differ.
- Address
- Parkway, New Addington, Croydon, CR0 0JA
- Phone
- 01689 849993
- [email protected]
- Website
- www.addingtonmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Selsdon Addington & Shirley PCN (a group of local surgeries that share services)
- NHS code
- H83028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Addington Medical Practice
- Gravel Hill Surgery, 7 Gravel Hill, Central, Croydon, CR0 5BG
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 June 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Addington Medical Practicethis surgery | – | 79 | 77% | 92% | Yes |
| New Addington Group PracticeCroydon, CR0 0JA | under 0.1 miles | 28 | 63% | 77% | Yes |
| Headley Drive SurgeryCroydon, CR0 0QL | 0.6 miles | 75 | 79% | 88% | Yes |
| Addington Road SurgeryWest Wickham, BR4 9BG | 1.8 miles | 33 | 28% | 69% | Yes |
| Broom Road Medical PracticeCroydon, CR0 8NG | 1.8 miles | 28 | 62% | 80% | Yes |
| Selsdon Park Medical PracticeSouth Croydon, CR2 8LG | 2.0 miles | 73 | 66% | 89% | Yes |
| Farley Road Medical PracticeSouth Croydon, CR2 7NG | 2.1 miles | 94 | 76% | 97% | Yes |
| Queenhill Medical PracticeSouth Croydon, CR2 8DU | 2.1 miles | 94 | 83% | 96% | Yes |
| Wickham Park SurgeryWest Wickham, BR4 9PS | 2.2 miles | 44 | 50% | 81% | Yes |
| Station Road SurgeryWest Wickham, BR4 0PU | 2.3 miles | 22 | 45% | 71% | Yes |
Farley Road Medical Practice is 2.1 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Addington Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Addington Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01689 849993.
How do patients rate Addington Medical Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at Addington Medical Practice said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Addington Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Addington Medical Practice as Good at its last published inspection (report published 10 June 2021).
What are the opening times of Addington Medical Practice?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 March 2025. Bank holidays may differ.
How do I contact Addington Medical Practice?
Call 01689 849993 or visit its website, www.addingtonmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Parkway, New Addington, Croydon, CR0 0JA.
Does Addington Medical Practice have a branch surgery?
Yes. Addington Medical Practice also runs Addington Medical Practice (Gravel Hill Surgery, 7 Gravel Hill, Central, Croydon, CR0 5BG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Addington Medical Practice?
Around 9,858 patients are registered (January 2025). The surgery is part of Selsdon Addington & Shirley PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.