GP surgery in Selsdon
Farley Road Medical Practice
53 Farley Road, South Croydon, CR2 7NG
Scores 94 out of 100, excellent for a GP surgery in England. 97% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone76
- Easy to contact online76
- Good experience of getting in touch99
- Did not wait too long for the appointment71
Quality of care 96
- Patients rate the surgery as good98
- Patients got what they needed100
- Doctors and nurses listen99
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets56
- Children vaccinated on time46
What patients say
108 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
97%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 92% · 2026: 97%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 77% |
| Easy to contact via website | 69% | 58% | 80% |
| Easy to contact via NHS App | 78% | 54% | 84% |
| Reception staff helpful | 97% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 44% |
| Sees preferred clinician | 38% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 92% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 97% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 80% | 57% | 70% |
| Waiting time was about right | 78% | 69% | 89% |
| Remote appointment | 17% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 99% | 87% | 93% |
| Treated with care and concern | 95% | 86% | 93% |
| Considered mental wellbeing | 88% | 75% | 83% |
| Had all the information needed | 100% | 92% | 96% |
| Confidence and trust | 100% | 93% | 99% |
| Involved in decisions | 98% | 92% | 98% |
| Needs were met | 100% | 90% | 95% |
| Overall | |||
| Overall experience good | 97% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 87% |
| Supported by local services | 76% | 70% | 81% |
| Discussed managing condition | 46% | 43% | 41% |
| Agreed a care plan | 41% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 5 June 2025. Bank holidays may differ.
- Address
- 53 Farley Road, South Croydon, CR2 7NG
- Phone
- 020 8651 1222
- [email protected]
- Website
- www.farleymedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Selsdon Addington & Shirley PCN (a group of local surgeries that share services)
- NHS code
- H83004 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Farley Road Medical Practice
- 125 Holmbury Grove, Featherbed Lane, Croydon, CR0 9AQ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 13.0% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Farley Road Medical Practicethis surgery | – | 94 | 76% | 97% | Yes |
| Queenhill Medical PracticeSouth Croydon, CR2 8DU | 0.1 mile | 94 | 83% | 96% | Yes |
| Selsdon Park Medical PracticeSouth Croydon, CR2 8LG | 0.2 miles | 73 | 66% | 89% | Yes |
| Parkside Group PracticeSouth Croydon, CR2 6EX | 1.4 miles | 52 | 50% | 80% | Yes |
| Haling Park Medical PracticeSouth Croydon, CR2 6AD | 1.6 miles | 52 | 68% | 81% | Yes |
| Birdhurst Medical PracticeSouth Croydon, CR2 7DX | 1.8 miles | 63 | 87% | 81% | Yes |
| Violet Lane Medical PracticeCroydon, CR0 4HN | 2.1 miles | 82 | 75% | 91% | Yes |
| Addington Medical PracticeCroydon, CR0 0JA | 2.1 miles | 79 | 77% | 92% | Yes |
| New Addington Group PracticeCroydon, CR0 0JA | 2.1 miles | 28 | 63% | 77% | Yes |
| Keston Medical PracticePurley, CR8 2YL | 2.1 miles | 7 | 29% | 67% | Yes |
Common questions
Is Farley Road Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Farley Road Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8651 1222.
How do patients rate Farley Road Medical Practice?
In the 2026 NHS GP Patient Survey, 97% of patients at Farley Road Medical Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Farley Road Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Farley Road Medical Practice as Good at its last published inspection (report published 16 March 2017).
What are the opening times of Farley Road Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 5pm, Sunday closed. The surgery last confirmed these times on 5 June 2025. Bank holidays may differ.
How do I contact Farley Road Medical Practice?
Call 020 8651 1222 or visit its website, www.farleymedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 53 Farley Road, South Croydon, CR2 7NG.
Does Farley Road Medical Practice have a branch surgery?
Yes. Farley Road Medical Practice also runs Farley Road Medical Practice (125 Holmbury Grove, Featherbed Lane, Croydon, CR0 9AQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Farley Road Medical Practice?
Around 11,570 patients are registered (January 2025). The surgery is part of Selsdon Addington & Shirley PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.