GP surgery in Shoreham-by-Sea
Adur Health Partnership
The Health Centre, Pond Road, Shoreham-by-Sea, BN43 5US
Scores 31 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone27
- Easy to contact online7
- Good experience of getting in touch40
- Did not wait too long for the appointment16
Quality of care 51
- Patients rate the surgery as good49
- Patients got what they needed49
- Doctors and nurses listen48
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets86
- Children vaccinated on time81
What patients say
189 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 81% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 53% |
| Easy to contact via website | 34% | 58% | 65% |
| Easy to contact via NHS App | 42% | 54% | 61% |
| Reception staff helpful | 86% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 37% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 85% |
| Next steps within 2 days | 91% | 93% | 96% |
| Good experience of contacting | 72% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 56% |
| Waiting time was about right | 57% | 69% | 68% |
| Remote appointment | 27% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 92% |
| Treated with care and concern | 91% | 86% | 91% |
| Considered mental wellbeing | 78% | 75% | 81% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 79% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 60% | 70% | 82% |
| Discussed managing condition | 35% | 43% | 45% |
| Agreed a care plan | 37% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 189 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 October 2022. Bank holidays may differ.
- Address
- The Health Centre, Pond Road, Shoreham-by-Sea, BN43 5US
- Phone
- 01273 466052
- [email protected]
- Website
- www.adurhealthpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shoreham and Southwick PCN (a group of local surgeries that share services)
- NHS code
- H82023 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- 3 Downsway, Southwick
- 3 Downsway, Southwick, BN42 4WA · 01273 592764
- Lancing College Sanatorium
- Lancing College, Lancing, BN15 0RW
- Northbourne Medical Centre
- 193a Upper Shoreham Road, Shoreham-by-Sea, BN43 6BT
- The Manor Practice
- Southwick Street, Southwick, Brighton, BN42 4TA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 19.6% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Adur Health Partnershipthis surgery | – | 31 | 49% | 79% | Yes |
| New Pond Row SurgeryLancing, BN15 8AN | 2.2 miles | 2 | 14% | 47% | Yes |
| The Orchard SurgeryLancing, BN15 9AG | 2.2 miles | 30 | 42% | 71% | Yes |
| Mile Oak Medical CentreBrighton, BN41 2WF | 2.4 miles | 33 | 47% | 76% | Yes |
| Portslade Health CentreBrighton, BN41 1LX | 2.7 miles | 51 | 50% | 83% | Yes |
| Ball Tree SurgeryLancing, BN15 9UX | 2.8 miles | 33 | 37% | 83% | Yes |
| Links Road SurgeryBrighton, BN41 1XH | 2.9 miles | 82 | 82% | 82% | – |
| Hove Medical CentreHove, BN3 8LD | 3.5 miles | 52 | 54% | 82% | Yes |
| Wish Park SurgeryHove, BN3 5JA | 3.7 miles | 35 | 57% | 73% | Yes |
| Selden Medical CentreWorthing, BN11 2LL | 4.0 miles | 93 | 82% | 96% | Yes |
Portslade Health Centre is 2.7 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Adur Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Adur Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01273 466052.
How do patients rate Adur Health Partnership?
In the 2026 NHS GP Patient Survey, 79% of patients at Adur Health Partnership said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Adur Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Adur Health Partnership as Good at its last published inspection (report published 3 March 2017).
What are the opening times of Adur Health Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 October 2022. Bank holidays may differ.
How do I contact Adur Health Partnership?
Call 01273 466052 or visit its website, www.adurhealthpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Pond Road, Shoreham-by-Sea, BN43 5US.
Does Adur Health Partnership have a branch surgery?
Yes. Adur Health Partnership also runs 3 Downsway, Southwick (3 Downsway, Southwick, BN42 4WA) and Lancing College Sanatorium (Lancing College, Lancing, BN15 0RW) and Northbourne Medical Centre (193a Upper Shoreham Road, Shoreham-by-Sea, BN43 6BT) and The Manor Practice (Southwick Street, Southwick, Brighton, BN42 4TA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Adur Health Partnership?
Around 36,271 patients are registered (January 2025). The surgery is part of Shoreham and Southwick PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.