GP surgery in Northumberland
Alnwick Medical Group
Lower Building, Infirmary Close, Alnwick, NE66 2NL
Scores 53 out of 100, average for a GP surgery in England. 86% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone21
- Easy to contact online39
- Good experience of getting in touch42
- Did not wait too long for the appointment60
Quality of care 71
- Patients rate the surgery as good74
- Patients got what they needed66
- Doctors and nurses listen69
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets45
- Children vaccinated on time41
What patients say
117 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
86%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 85% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 35% |
| Easy to contact via website | 54% | 58% | 48% |
| Easy to contact via NHS App | 56% | 54% | 56% |
| Reception staff helpful | 93% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 25% |
| Sees preferred clinician | 50% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 73% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 61% |
| Waiting time was about right | 75% | 69% | 70% |
| Remote appointment | 28% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 90% | 86% | 89% |
| Considered mental wellbeing | 81% | 75% | 74% |
| Had all the information needed | 93% | 92% | 92% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 97% | 92% | 95% |
| Needs were met | 93% | 90% | 97% |
| Overall | |||
| Overall experience good | 86% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 86% |
| Supported by local services | 81% | 70% | 83% |
| Discussed managing condition | 42% | 43% | 49% |
| Agreed a care plan | 48% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 15 May 2023. Bank holidays may differ.
- Address
- Lower Building, Infirmary Close, Alnwick, NE66 2NL
- Phone
- 01665 656000
- Website
- www.alnwickmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Well Up North PCN (a group of local surgeries that share services)
- NHS code
- A84006 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Embleton Surgery
- West Field, Embleton, Alnwick, NE66 3XZ
- Infirmary Drive Medical Group
- The Consulting Rooms, Infirmary Drive, Alnwick, NE66 2NR
- Longhoughton Surgery
- 4-6 Portal Place, Longhoughton, Alnwick, NE66 3JN
- Seahouses Health Centre
- James Street, Seahouses, NE68 7XZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.7% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 10.6% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Alnwick Medical Groupthis surgery | – | 53 | 45% | 86% | Yes |
| Npc Amble & BroomhillMorpeth, NE65 0HD | 7.0 miles | 4 | 25% | 63% | Yes |
| Npc RothburyMorpeth, NE65 7RW | 11.1 miles | 89 | 92% | 93% | Yes |
| Npc Felton & WiddringtonMorpeth, NE61 5LX | 12.1 miles | 72 | 77% | 83% | Yes |
| Belford Medical PracticeBelford, NE70 7ER | 13.8 miles | 95 | 92% | 92% | Yes |
| Wooler HealthWooler, NE71 6BL | 15.7 miles | 100 | 96% | 96% | Yes |
Npc Rothbury is 11.1 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Alnwick Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Alnwick Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01665 656000.
How do patients rate Alnwick Medical Group?
In the 2026 NHS GP Patient Survey, 86% of patients at Alnwick Medical Group said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Alnwick Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Alnwick Medical Group as Good at its last published inspection (report published 8 February 2019).
What are the opening times of Alnwick Medical Group?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 15 May 2023. Bank holidays may differ.
How do I contact Alnwick Medical Group?
Call 01665 656000 or visit its website, www.alnwickmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Lower Building, Infirmary Close, Alnwick, NE66 2NL.
Does Alnwick Medical Group have a branch surgery?
Yes. Alnwick Medical Group also runs Embleton Surgery (West Field, Embleton, Alnwick, NE66 3XZ) and Infirmary Drive Medical Group (The Consulting Rooms, Infirmary Drive, Alnwick, NE66 2NR) and Longhoughton Surgery (4-6 Portal Place, Longhoughton, Alnwick, NE66 3JN) and Seahouses Health Centre (James Street, Seahouses, NE68 7XZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Alnwick Medical Group?
Around 18,883 patients are registered (January 2025). The surgery is part of Well Up North PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.