GP surgery in Penzance
Atlantic Medical Group
St Clare Medical Centre, St Clare Street, Cape Cornwall, Penzance, TR18 3DX
Scores 62 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 66
- Easy to get through on the phone57
- Easy to contact online45
- Good experience of getting in touch52
- Did not wait too long for the appointment87
Quality of care 54
- Patients rate the surgery as good52
- Patients got what they needed58
- Doctors and nurses listen54
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done62
- Meets NHS clinical targets27
- Children vaccinated on time10
What patients say
116 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 84% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 68% |
| Easy to contact via website | 56% | 58% | 65% |
| Easy to contact via NHS App | 61% | 54% | 84% |
| Reception staff helpful | 88% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 33% |
| Sees preferred clinician | 33% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 76% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 65% |
| Waiting time was about right | 85% | 69% | 80% |
| Remote appointment | 21% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 82% |
| Treated with care and concern | 85% | 86% | 89% |
| Considered mental wellbeing | 70% | 75% | 77% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 93% | 92% | 92% |
| Needs were met | 92% | 90% | 93% |
| Overall | |||
| Overall experience good | 80% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 79% |
| Supported by local services | 78% | 70% | 64% |
| Discussed managing condition | 51% | 43% | 33% |
| Agreed a care plan | 53% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 September 2025. Bank holidays may differ.
- Address
- St Clare Medical Centre, St Clare Street, Cape Cornwall, Penzance, TR18 3DX
- Phone
- 01736 363741
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Penwith PCN (a group of local surgeries that share services)
- NHS code
- L82038 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cape Cornwall Surgery
- Market Street, St. Just, Penzance, TR19 7HX
- Newlyn Surgery
- 3 New Road, Newlyn, Penzance, TR18 5PZ
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.7% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 5.5% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 10.8% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Atlantic Medical Groupthis surgery | – | 62 | 66% | 80% | Yes |
| Rosmellyn SurgeryPenzance, TR18 3DX | under 0.1 miles | 73 | 84% | 82% | Yes |
| Sunnyside SurgeryPenzance, TR18 3DX | under 0.1 miles | 76 | 66% | 82% | Yes |
| Morrab SurgeryPenzance, TR18 4EL | 0.5 miles | 50 | 52% | 88% | Yes |
| Marazion SurgeryMarazion, TR17 0HW | 3.6 miles | 92 | 74% | 93% | Yes |
| Stennack SurgerySt. Ives, TR26 1RU | 6.7 miles | 84 | 73% | 88% | Yes |
| Bodriggy Health CentreHayle, TR27 4PB | 7.4 miles | 85 | 84% | 90% | Yes |
| Godolphin HealthCamborne, TR14 0LB | 11.0 miles | 78 | 55% | 87% | Yes |
| Cober Valley HealthHelston, TR13 8RT | 12.2 miles | 58 | 75% | 79% | Yes |
| Helston Medical CentreHelston, TR13 8AU | 12.3 miles | 31 | 52% | 81% | Yes |
Rosmellyn Surgery is under 0.1 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Atlantic Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Atlantic Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01736 363741.
How do patients rate Atlantic Medical Group?
In the 2026 NHS GP Patient Survey, 80% of patients at Atlantic Medical Group said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Atlantic Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Atlantic Medical Group as Good at its last published inspection (report published 6 October 2022).
What are the opening times of Atlantic Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 September 2025. Bank holidays may differ.
How do I contact Atlantic Medical Group?
Call 01736 363741. You can also book and order repeat prescriptions in the NHS App. The address is St Clare Medical Centre, St Clare Street, Cape Cornwall, Penzance, TR18 3DX.
Does Atlantic Medical Group have a branch surgery?
Yes. Atlantic Medical Group also runs Cape Cornwall Surgery (Market Street, St. Just, Penzance, TR19 7HX) and Newlyn Surgery (3 New Road, Newlyn, Penzance, TR18 5PZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Atlantic Medical Group?
Around 12,015 patients are registered (January 2025). The surgery is part of Penwith PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.