GP surgery in Aylestone
Aylestone Health Centre
15 Hall Lane, Leicester, LE2 8SF
Scores 55 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone65
- Easy to contact online26
- Good experience of getting in touch63
- Did not wait too long for the appointment65
Quality of care 43
- Patients rate the surgery as good55
- Patients got what they needed22
- Doctors and nurses listen34
- Patients trust the staff68
- Inspection rating (Requires improvement)2
- Health checks and screening done95
- Meets NHS clinical targets76
- Children vaccinated on time46
What patients say
116 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 72% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 61% |
| Easy to contact via website | 48% | 58% | 44% |
| Easy to contact via NHS App | 59% | 54% | 36% |
| Reception staff helpful | 93% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 43% |
| Sees preferred clinician | 51% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 80% |
| Next steps within 2 days | 90% | 93% | 96% |
| Good experience of contacting | 79% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 54% |
| Waiting time was about right | 76% | 69% | 71% |
| Remote appointment | 26% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 89% |
| Treated with care and concern | 80% | 86% | 89% |
| Considered mental wellbeing | 82% | 75% | 72% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 95% | 92% | 91% |
| Needs were met | 87% | 90% | 95% |
| Overall | |||
| Overall experience good | 80% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 79% |
| Supported by local services | 79% | 70% | 76% |
| Discussed managing condition | 52% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 March 2025. Bank holidays may differ.
- Address
- 15 Hall Lane, Leicester, LE2 8SF
- Phone
- 0116 283 7825
- [email protected]
- Website
- www.aylestonehealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Orion PCN (a group of local surgeries that share services)
- NHS code
- C82092 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Aylestone Health Centrethis surgery | – | 55 | 70% | 80% | Yes |
| The Surgery @ AylestoneLeicester, LE2 8PR | 0.2 miles | 50 | 68% | 77% | Yes |
| Saffron Group PracticeLeicester, LE2 6UL | 0.6 miles | 16 | 39% | 76% | Yes |
| Kingsway SurgeryLeicester, LE3 2JN | 0.9 miles | 3 | 37% | 45% | Yes |
| The Hedges Medical Centre (Sa Bailey)Leicester, LE2 9BU | 1.0 miles | 30 | 40% | 74% | Yes |
| Merridale Medical Centre (RP Tew)Leicester, LE3 1BL | 1.0 miles | 13 | 43% | 69% | Yes |
| Sturdee Road Health and Wellbeing CentreLeicester, LE2 9DB | 1.1 miles | 58 | 63% | 76% | Yes |
| Narborough Road SurgeryLeicester, LE3 0PE | 1.3 miles | 48 | 72% | 76% | Yes |
| Walnut St Medical CentreLeicester, LE2 7LE | 1.4 miles | 27 | 56% | 75% | Yes |
| Dr S ShafiLeicester, LE3 0AA | 1.6 miles | 12 | 48% | 70% | Yes |
Common questions
Is Aylestone Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Aylestone Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0116 283 7825.
How do patients rate Aylestone Health Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Aylestone Health Centre said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Aylestone Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Aylestone Health Centre as Requires improvement at its last published inspection (report published 29 June 2022).
What are the opening times of Aylestone Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 March 2025. Bank holidays may differ.
How do I contact Aylestone Health Centre?
Call 0116 283 7825 or visit its website, www.aylestonehealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 15 Hall Lane, Leicester, LE2 8SF.
How many patients are registered at Aylestone Health Centre?
Around 4,723 patients are registered (January 2025). The surgery is part of Orion PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.