GP surgery in Leicester
Narborough Road Surgery
193 Narborough Road, Narborough, Leicester, LE3 0PE
Scores 48 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone69
- Easy to contact online66
- Good experience of getting in touch55
- Did not wait too long for the appointment44
Quality of care 33
- Patients rate the surgery as good41
- Patients got what they needed13
- Doctors and nurses listen4
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done90
- Meets NHS clinical targets72
- Children vaccinated on time82
What patients say
78 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-7
change since last year
2025: 84% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 77% |
| Easy to contact via website | 65% | 58% | 59% |
| Easy to contact via NHS App | 73% | 54% | 56% |
| Reception staff helpful | 80% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 35% |
| Sees preferred clinician | 48% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 82% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 77% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 66% |
| Waiting time was about right | 70% | 69% | 85% |
| Remote appointment | 39% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 89% |
| Treated with care and concern | 74% | 86% | 87% |
| Considered mental wellbeing | 69% | 75% | 78% |
| Had all the information needed | 82% | 92% | 93% |
| Confidence and trust | 86% | 93% | 90% |
| Involved in decisions | 89% | 92% | 95% |
| Needs were met | 84% | 90% | 84% |
| Overall | |||
| Overall experience good | 76% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 75% |
| Supported by local services | 79% | 70% | 55% |
| Discussed managing condition | 47% | 43% | 45% |
| Agreed a care plan | 66% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 78 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 June 2026. Bank holidays may differ.
- Address
- 193 Narborough Road, Narborough, Leicester, LE3 0PE
- Phone
- 0116 291 5355
- Website
- www.narboroughroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Leicester Foxes PCN (a group of local surgeries that share services)
- NHS code
- C82119 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Narborough Road Surgery
- 193 Narborough Road, Leicester, LE3 0PE
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Paid on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 11.3% | 7.9% |
| Asthma | 3.8% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 4.3% | 14.3% |
| Obesity | 7.3% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 91% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Narborough Road Surgerythis surgery | – | 48 | 72% | 76% | Yes |
| Westcotes GP Surgery (Two)Leicester, LE3 0QR | 0.3 miles | 30 | 66% | 72% | Yes |
| Westcotes GP Surgery (One)Leicester, LE3 0QR | 0.3 miles | 32 | 60% | 76% | Yes |
| Dr S ShafiLeicester, LE3 0AA | 0.3 miles | 12 | 48% | 70% | Yes |
| Merridale Medical Centre (RP Tew)Leicester, LE3 1BL | 0.4 miles | 13 | 43% | 69% | Yes |
| Dr U K RoyLeicester, LE3 0QD | 0.4 miles | 87 | 70% | 93% | Yes |
| Westend Medical PracticeLeicester, LE3 0LP | 0.5 miles | 10 | 38% | 63% | Yes |
| De Montfort SurgeryLeicester, LE2 7HX | 0.6 miles | 2 | 37% | 57% | Yes |
| Walnut St Medical CentreLeicester, LE2 7LE | 0.6 miles | 27 | 56% | 75% | Yes |
| Fosse Medical Centre (Dr H Mukadam)Leicester, LE3 5RR | 0.9 miles | 27 | 46% | 82% | Yes |
Dr U K Roy is 0.4 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Narborough Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Narborough Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0116 291 5355.
How do patients rate Narborough Road Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Narborough Road Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Narborough Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Narborough Road Surgery as Good at its last published inspection (report published 7 October 2021).
What are the opening times of Narborough Road Surgery?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 June 2026. Bank holidays may differ.
How do I contact Narborough Road Surgery?
Call 0116 291 5355 or visit its website, www.narboroughroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 193 Narborough Road, Narborough, Leicester, LE3 0PE.
Does Narborough Road Surgery have a branch surgery?
Yes. Narborough Road Surgery also runs Narborough Road Surgery (193 Narborough Road, Leicester, LE3 0PE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Narborough Road Surgery?
Around 3,296 patients are registered (January 2025). The surgery is part of The Leicester Foxes PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.