GP surgery in Batley
Batley Health Centre Surgery
Health Centre, 130 Commercial Street, Batley, WF17 5ED
Scores 46 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone71
- Easy to contact online24
- Good experience of getting in touch57
- Did not wait too long for the appointment60
Quality of care 25
- Patients rate the surgery as good41
- Patients got what they needed14
- Doctors and nurses listen35
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets10
- Children vaccinated on time23
What patients say
123 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-9
change since last year
2025: 85% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 71% |
| Easy to contact via website | 46% | 58% | 36% |
| Easy to contact via NHS App | 53% | 54% | 60% |
| Reception staff helpful | 84% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 44% |
| Sees preferred clinician | 57% | 42% | 59% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 77% |
| Next steps within 2 days | 91% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 58% |
| Waiting time was about right | 75% | 69% | 77% |
| Remote appointment | 24% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 86% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 72% | 75% | 76% |
| Had all the information needed | 92% | 92% | 97% |
| Confidence and trust | 88% | 93% | 91% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 85% | 90% | 94% |
| Overall | |||
| Overall experience good | 77% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 71% |
| Supported by local services | 68% | 70% | 73% |
| Discussed managing condition | 56% | 43% | 46% |
| Agreed a care plan | 32% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- Health Centre, 130 Commercial Street, Batley, WF17 5ED
- Phone
- 01924 767082
- [email protected]
- Website
- www.batleyhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Batley Birstall PCN (a group of local surgeries that share services)
- NHS code
- B85008 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- York House
- 284a Oxford Road, Gomersal, BD19 4PY · 01274 852985
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Batley Health Centre Surgerythis surgery | – | 46 | 73% | 77% | Yes |
| Cherry Tree SurgeryBatley, WF17 5DH | under 0.1 miles | 84 | 86% | 90% | Yes |
| Wellington HouseBatley, WF17 5DN | 0.1 mile | 72 | 71% | 86% | Yes |
| Broughton House GP SurgeryBatley, WF17 5QT | 0.1 mile | 63 | 71% | 78% | Yes |
| Grove House SurgeryBatley, WF17 5SS | 0.5 miles | 52 | 73% | 77% | Yes |
| Mount Pleasant Medical CentreBatley, WF17 7PF | 0.6 miles | 33 | 51% | 73% | Yes |
| Locala Kirklees SasLiversedge, WF17 1DR | 1.1 miles | – | – | – | – |
| Locala Calderdale SasLiversedge, WF17 1DR | 1.1 miles | – | – | – | – |
| Healds Road SurgeryDewsbury, WF13 4HT | 1.2 miles | 12 | 50% | 65% | Yes |
| The Albion Mount Medical PracticeDewsbury, WF13 2AJ | 1.3 miles | 26 | 53% | 77% | Yes |
Cherry Tree Surgery is under 0.1 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Batley Health Centre Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Batley Health Centre Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01924 767082.
How do patients rate Batley Health Centre Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Batley Health Centre Surgery said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Batley Health Centre Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Batley Health Centre Surgery as Good at its last published inspection (report published 24 November 2016).
What are the opening times of Batley Health Centre Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact Batley Health Centre Surgery?
Call 01924 767082 or visit its website, www.batleyhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Health Centre, 130 Commercial Street, Batley, WF17 5ED.
Does Batley Health Centre Surgery have a branch surgery?
Yes. Batley Health Centre Surgery also runs York House (284a Oxford Road, Gomersal, BD19 4PY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Batley Health Centre Surgery?
Around 6,241 patients are registered (January 2025). The surgery is part of Batley Birstall PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.