GP surgery in Thundersley and South Benfleet
Benfleet Surgery
12 Constitution Hill, Benfleet, SS7 1ED
Scores 91 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone90
- Easy to contact online43
- Good experience of getting in touch94
- Did not wait too long for the appointment81
Quality of care 89
- Patients rate the surgery as good87
- Patients got what they needed59
- Doctors and nurses listen79
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done97
- Meets NHS clinical targets82
- Children vaccinated on time98
What patients say
95 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 91% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 86% |
| Easy to contact via website | 55% | 58% | 61% |
| Easy to contact via NHS App | 63% | 54% | 78% |
| Reception staff helpful | 99% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 47% |
| Sees preferred clinician | 93% | 42% | 83% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 93% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 81% | 57% | 80% |
| Waiting time was about right | 82% | 69% | 84% |
| Remote appointment | 29% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 87% | 86% | 91% |
| Considered mental wellbeing | 80% | 75% | 86% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 97% | 92% | 96% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 90% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 84% |
| Supported by local services | 90% | 70% | 84% |
| Discussed managing condition | 56% | 43% | 48% |
| Agreed a care plan | 27% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2025. Bank holidays may differ.
- Address
- 12 Constitution Hill, Benfleet, SS7 1ED
- Phone
- 01268 566400
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Benfleet PCN (a group of local surgeries that share services)
- NHS code
- F81713 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 5.6% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 6.9% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Benfleet Surgerythis surgery | – | 91 | 86% | 90% | No |
| High Road Family DoctorsBenfleet, SS7 5LN | 0.4 miles | 59 | 70% | 84% | No |
| Essex Way SurgeryBenfleet, SS7 1LT | 0.7 miles | 64 | 66% | 88% | Yes |
| St Georges Medical PracticeBenfleet, SS7 4EA | 1.2 miles | 20 | 49% | 58% | Yes |
| Dr Khan & PartnersBenfleet, SS7 4EA | 1.2 miles | 41 | 57% | 81% | Yes |
| Grace House SurgeryBenfleet, SS7 3PR | 1.4 miles | 43 | 70% | 78% | Yes |
| Third Avenue Health CentreCanvey Island, SS8 9SU | 2.1 miles | 54 | 54% | 82% | Yes |
| The HolliesBenfleet, SS7 2NA | 2.1 miles | 0 | 16% | 42% | Yes |
| Canvey Village SurgeryCanvey Island, SS8 0JH | 2.5 miles | 39 | 63% | 81% | Yes |
| Rose Villa SurgeryBasildon, SS13 3DW | 2.5 miles | 50 | 70% | 74% | Yes |
Common questions
Is Benfleet Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Benfleet Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Benfleet Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Benfleet Surgery said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Benfleet Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Benfleet Surgery as Good at its last published inspection (report published 20 August 2026).
What are the opening times of Benfleet Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2025. Bank holidays may differ.
How do I contact Benfleet Surgery?
Call 01268 566400. You can also book and order repeat prescriptions in the NHS App. The address is 12 Constitution Hill, Benfleet, SS7 1ED.
How many patients are registered at Benfleet Surgery?
Around 2,609 patients are registered (January 2025). The surgery is part of Benfleet PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.