GP surgery in Hemel Hempstead
Bennetts End Surgery
Gatecroft, Hemel Hempstead, HP3 9LY
Scores 20 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone19
- Easy to contact online37
- Good experience of getting in touch19
- Did not wait too long for the appointment43
Quality of care 21
- Patients rate the surgery as good26
- Patients got what they needed15
- Doctors and nurses listen28
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets51
- Children vaccinated on time43
What patients say
126 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+5
change since last year
2025: 67% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 20% |
| Easy to contact via website | 53% | 58% | 41% |
| Easy to contact via NHS App | 45% | 54% | 52% |
| Reception staff helpful | 76% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 29% |
| Sees preferred clinician | 50% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 80% |
| Next steps within 2 days | 86% | 93% | 86% |
| Good experience of contacting | 63% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 32% |
| Waiting time was about right | 69% | 69% | 50% |
| Remote appointment | 34% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 86% |
| Treated with care and concern | 86% | 86% | 81% |
| Considered mental wellbeing | 72% | 75% | 71% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 87% | 93% | 90% |
| Involved in decisions | 86% | 92% | 90% |
| Needs were met | 85% | 90% | 86% |
| Overall | |||
| Overall experience good | 72% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 77% |
| Supported by local services | 57% | 70% | 63% |
| Discussed managing condition | 41% | 43% | 34% |
| Agreed a care plan | 59% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm 1:45pm to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 13 October 2023. Bank holidays may differ.
- Address
- Gatecroft, Hemel Hempstead, HP3 9LY
- Phone
- 01442 263511
- Website
- www.besteam.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Delta PCN (a group of local surgeries that share services)
- NHS code
- E82032 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 19.5% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bennetts End Surgerythis surgery | – | 20 | 44% | 72% | Yes |
| Lincoln House SurgeryHemel Hempstead, HP3 9SQ | 0.9 miles | 11 | 36% | 67% | Yes |
| Everest House SurgeryHemel Hempstead, HP2 4HY | 1.0 miles | 16 | 46% | 71% | Yes |
| Fernville SurgeryHemel Hempstead, HP2 5BL | 1.3 miles | 79 | 71% | 87% | Yes |
| Kings Langley SurgeryKings Langley, WD4 8ET | 1.9 miles | 66 | 63% | 83% | Yes |
| Haverfield SurgeryKings Langley, WD4 9HA | 2.0 miles | 96 | 91% | 91% | Yes |
| Grove Hill Medical CentreHemel Hempstead, HP2 6AD | 2.2 miles | 79 | 81% | 86% | Yes |
| Parkwood SurgeryHemel Hempstead, HP1 2LD | 2.2 miles | 0 | 13% | 42% | Yes |
| Woodhall Farm Medical CentreHemel Hempstead, HP2 7RJ | 2.8 miles | 6 | 49% | 58% | Yes |
| Vine House Health CentreAbbots Langley, WD5 0AL | 2.8 miles | 55 | 50% | 82% | Yes |
Fernville Surgery is 1.3 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bennetts End Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bennetts End Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01442 263511.
How do patients rate Bennetts End Surgery?
In the 2026 NHS GP Patient Survey, 72% of patients at Bennetts End Surgery said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bennetts End Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bennetts End Surgery as Good at its last published inspection (report published 17 January 2017).
What are the opening times of Bennetts End Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm 1:45pm to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 12:30pm, Sunday closed. The surgery last confirmed these times on 13 October 2023. Bank holidays may differ.
How do I contact Bennetts End Surgery?
Call 01442 263511 or visit its website, www.besteam.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Gatecroft, Hemel Hempstead, HP3 9LY.
How many patients are registered at Bennetts End Surgery?
Around 15,280 patients are registered (January 2025). The surgery is part of Delta PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.