GP surgery in Hornchurch
Billet Lane Medical Practice
58b Billet Lane, Hornchurch, RM11 1XA
Scores 21 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone35
- Easy to contact online1
- Good experience of getting in touch18
- Did not wait too long for the appointment13
Quality of care 36
- Patients rate the surgery as good40
- Patients got what they needed55
- Doctors and nurses listen33
- Patients trust the staff49
- Inspection rating (Requires improvement)2
- Health checks and screening done99
- Meets NHS clinical targets30
- Children vaccinated on time22
What patients say
96 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 82% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 59% |
| Easy to contact via website | 21% | 58% | 39% |
| Easy to contact via NHS App | 45% | 54% | 63% |
| Reception staff helpful | 79% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 38% |
| Sees preferred clinician | 59% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 66% | 84% | 78% |
| Next steps within 2 days | 93% | 93% | 93% |
| Good experience of contacting | 63% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 53% |
| Waiting time was about right | 55% | 69% | 66% |
| Remote appointment | 22% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 94% |
| Treated with care and concern | 85% | 86% | 92% |
| Considered mental wellbeing | 74% | 75% | 73% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 93% | 93% | 96% |
| Involved in decisions | 92% | 92% | 94% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 76% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 84% |
| Supported by local services | 72% | 70% | 65% |
| Discussed managing condition | 44% | 43% | 50% |
| Agreed a care plan | 55% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 7:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 May 2015. Bank holidays may differ.
- Address
- 58b Billet Lane, Hornchurch, RM11 1XA
- Phone
- 01708 442377
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Havering South PCN (a group of local surgeries that share services)
- NHS code
- F82675 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 22 August 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 19.6% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 96% | 78% |
| Asthma: annual review | 87% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Billet Lane Medical Practicethis surgery | – | 21 | 54% | 76% | Yes |
| Hornchurch HealthcareHornchurch, RM11 1XA | under 0.1 miles | 76 | 83% | 88% | Yes |
| High Street SurgeryHornchurch, RM11 3XT | 0.4 miles | 55 | 72% | 77% | Yes |
| Dr VM PatelHornchurch, RM11 3SZ | 0.6 miles | 40 | 80% | 68% | Yes |
| Suttons Avenue SurgeryHornchurch, RM12 4LF | 0.7 miles | 70 | 85% | 84% | Yes |
| The New Medical CentreRomford, RM2 5SU | 0.8 miles | 38 | 50% | 77% | Yes |
| Dr Marks PracticeRomford, RM1 2SH | 1.2 miles | 31 | 63% | 73% | Yes |
| St Georges Country Park SurgeryHornchurch, RM12 6RR | 1.3 miles | 88 | 71% | 87% | Yes |
| Maylands HealthcareHornchurch, RM12 4EQ | 1.6 miles | 28 | 34% | 71% | Yes |
| Western Road Medical CentreRomford, RM1 3LS | 1.6 miles | 29 | 60% | 79% | Yes |
Hornchurch Healthcare is under 0.1 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Billet Lane Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Billet Lane Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01708 442377.
How do patients rate Billet Lane Medical Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Billet Lane Medical Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Billet Lane Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Billet Lane Medical Practice as Requires improvement at its last published inspection (report published 22 August 2023).
What are the opening times of Billet Lane Medical Practice?
Reception is open Monday 8:30am to 7:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 May 2015. Bank holidays may differ.
How do I contact Billet Lane Medical Practice?
Call 01708 442377. You can also book and order repeat prescriptions in the NHS App. The address is 58b Billet Lane, Hornchurch, RM11 1XA.
How many patients are registered at Billet Lane Medical Practice?
Around 3,511 patients are registered (January 2025). The surgery is part of Havering South PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.