GP surgery in Derby
Brook Medical Centre
183 Kedleston Road, Derby, DE22 1FT
Scores 65 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone80
- Easy to contact online13
- Good experience of getting in touch43
- Did not wait too long for the appointment86
Quality of care 59
- Patients rate the surgery as good78
- Patients got what they needed26
- Doctors and nurses listen82
- Patients trust the staff20
- Inspection rating (Good)50
- Health checks and screening done79
- Meets NHS clinical targets28
- Children vaccinated on time20
What patients say
81 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+13
change since last year
2025: 74% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 61% |
| Easy to contact via website | 39% | 58% | 50% |
| Easy to contact via NHS App | 42% | 54% | 50% |
| Reception staff helpful | 92% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 38% |
| Sees preferred clinician | 46% | 42% | 69% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 78% |
| Next steps within 2 days | 89% | 93% | 98% |
| Good experience of contacting | 73% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 53% |
| Waiting time was about right | 85% | 69% | 68% |
| Remote appointment | 21% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 83% |
| Treated with care and concern | 93% | 86% | 79% |
| Considered mental wellbeing | 74% | 75% | 71% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 89% | 93% | 86% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 87% | 90% | 84% |
| Overall | |||
| Overall experience good | 87% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 69% |
| Supported by local services | 75% | 70% | 61% |
| Discussed managing condition | 51% | 43% | 39% |
| Agreed a care plan | 59% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 81 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 April 2026. Bank holidays may differ.
- Address
- 183 Kedleston Road, Derby, DE22 1FT
- Phone
- 01332 291991
- [email protected]
- Website
- www.brookmedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derby City North PCN (a group of local surgeries that share services)
- NHS code
- C81653 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brook Medical Centrethis surgery | – | 65 | 79% | 87% | Yes |
| Derwent Medical CentreDerby, DE1 3AZ | 0.5 miles | 31 | 64% | 77% | Yes |
| Friar Gate SurgeryDerby, DE1 1DZ | 0.6 miles | 10 | 40% | 59% | Yes |
| Vernon Street Medical CentreDerby, DE1 1FW | 0.6 miles | 45 | 55% | 80% | Yes |
| Park Farm Medical CentreDerby, DE22 2QN | 0.8 miles | 28 | 43% | 65% | Yes |
| Macklin Street SurgeryDerby, DE1 1JX | 0.9 miles | 26 | 40% | 74% | Yes |
| Wilson Street SurgeryDerby, DE1 1PG | 1.0 miles | 30 | 40% | 75% | Yes |
| Horizon HealthcareDerby, DE1 1TH | 1.2 miles | 14 | 36% | 66% | Yes |
| Derwent Valley Medical PracticeDerby, DE21 6AT | 1.5 miles | 29 | 45% | 73% | Yes |
| Park Lane SurgeryDerby, DE22 2DS | 1.7 miles | 84 | 74% | 92% | Yes |
Park Lane Surgery is 1.7 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brook Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brook Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01332 291991.
How do patients rate Brook Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Brook Medical Centre said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Brook Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Brook Medical Centre as Good at its last published inspection (report published 4 November 2016).
What are the opening times of Brook Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 April 2026. Bank holidays may differ.
How do I contact Brook Medical Centre?
Call 01332 291991 or visit its website, www.brookmedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 183 Kedleston Road, Derby, DE22 1FT.
How many patients are registered at Brook Medical Centre?
Around 4,533 patients are registered (January 2025). The surgery is part of Derby City North PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.