GP surgery in Burnley
Burnley Group Practice
St Peters Centre, 3rd Floor Church Street, Burnley, BB11 2DL
Scores 1 out of 100, poor for a GP surgery in England. 62% of patients say their experience is good and 24% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone2
- Easy to contact online38
- Good experience of getting in touch2
- Did not wait too long for the appointment11
Quality of care 1
- Patients rate the surgery as good8
- Patients got what they needed12
- Doctors and nurses listen8
- Patients trust the staff16
- Inspection rating (Requires improvement)2
- Health checks and screening done27
- Meets NHS clinical targets13
- Children vaccinated on time21
What patients say
89 patients answered the 2026 NHS survey about this surgery.
24%
find the phone easy
well below the England average (57%)
62%
say their experience is good
well below the England average (77%)
+11
change since last year
2025: 51% · 2026: 62%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 24% | 57% | 27% |
| Easy to contact via website | 53% | 58% | 38% |
| Easy to contact via NHS App | 61% | 54% | 45% |
| Reception staff helpful | 81% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 19% |
| Sees preferred clinician | 18% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 64% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 47% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 41% |
| Waiting time was about right | 54% | 69% | 43% |
| Remote appointment | 36% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 76% |
| Treated with care and concern | 83% | 86% | 70% |
| Considered mental wellbeing | 67% | 75% | 56% |
| Had all the information needed | 83% | 92% | 83% |
| Confidence and trust | 88% | 93% | 85% |
| Involved in decisions | 88% | 92% | 78% |
| Needs were met | 84% | 90% | 79% |
| Overall | |||
| Overall experience good | 62% | 77% | 51% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 69% |
| Supported by local services | 62% | 70% | 54% |
| Discussed managing condition | 41% | 43% | 31% |
| Agreed a care plan | 25% | 46% | 75% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 June 2026. Bank holidays may differ.
- Address
- St Peters Centre, 3rd Floor Church Street, Burnley, BB11 2DL
- Phone
- 01282 911630
- [email protected]
- Website
- www.bgpburnleygp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Burnley West PCN (a group of local surgeries that share services)
- NHS code
- P81020 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Kiddrow Medical Practice
- Kiddrow Lane, Burnley, BB12 6LH
- Manchester Road Surgery
- 187 Manchester Road, Burnley, BB11 4HP
- Rosehill Surgery
- 2nd Floor, St. Peters Centre, Church Street, Burnley, BB11 2DL
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 22 April 2026
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 22.4% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 19.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Burnley Group Practicethis surgery | – | 1 | 24% | 62% | Yes |
| Riverside Family PracticeBurnley, BB11 2DL | under 0.1 miles | 4 | 39% | 67% | Yes |
| Yorkshire Street Medical CentreBurnley, BB11 3BT | 0.2 miles | 54 | 81% | 79% | Yes |
| Parkside SurgeryBurnley, BB11 1PS | 0.3 miles | 38 | 38% | 80% | Yes |
| Burnley Wood Medical CentreBurnley, BB11 3HR | 0.5 miles | 32 | 63% | 74% | Yes |
| Colne Road SurgeryBurnley, BB10 1LS | 0.7 miles | 19 | 61% | 70% | Yes |
| Thursby SurgeryBurnley, BB10 3BF | 0.7 miles | 26 | 42% | 69% | Yes |
| Ightenhill Medical CentreBurnley, BB12 0HL | 1.2 miles | 9 | 59% | 66% | Yes |
| Rosegrove SurgeryBurnley, BB12 6HY | 1.7 miles | 33 | 59% | 64% | Yes |
| Briercliffe SurgeryBurnley, BB10 2EZ | 1.7 miles | 34 | 68% | 72% | Yes |
Yorkshire Street Medical Centre is 0.2 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Burnley Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Burnley Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01282 911630.
How do patients rate Burnley Group Practice?
In the 2026 NHS GP Patient Survey, 62% of patients at Burnley Group Practice said their overall experience was good. The England average is 77%. 24% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Burnley Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Burnley Group Practice as Requires improvement at its last published inspection (report published 22 April 2026).
What are the opening times of Burnley Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 June 2026. Bank holidays may differ.
How do I contact Burnley Group Practice?
Call 01282 911630 or visit its website, www.bgpburnleygp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St Peters Centre, 3rd Floor Church Street, Burnley, BB11 2DL.
Does Burnley Group Practice have a branch surgery?
Yes. Burnley Group Practice also runs Kiddrow Medical Practice (Kiddrow Lane, Burnley, BB12 6LH) and Manchester Road Surgery (187 Manchester Road, Burnley, BB11 4HP) and Rosehill Surgery (2nd Floor, St. Peters Centre, Church Street, Burnley, BB11 2DL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Burnley Group Practice?
Around 24,672 patients are registered (January 2025). The surgery is part of Burnley West PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.