GP surgery in Burnley
Colne Road Surgery
34-36 Colne Road, Burnley, BB10 1LS
Scores 19 out of 100, poor for a GP surgery in England. 70% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone48
- Easy to contact online59
- Good experience of getting in touch48
- Did not wait too long for the appointment2
Quality of care 10
- Patients rate the surgery as good22
- Patients got what they needed11
- Doctors and nurses listen6
- Patients trust the staff3
- Inspection rating (Good)50
- Health checks and screening done6
- Meets NHS clinical targets92
- Children vaccinated on time28
What patients say
93 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
70%
say their experience is good
below the England average (77%)
+19
change since last year
2025: 51% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 45% |
| Easy to contact via website | 62% | 58% | 46% |
| Easy to contact via NHS App | 53% | 54% | 49% |
| Reception staff helpful | 83% | 85% | 64% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 26% |
| Sees preferred clinician | 23% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 74% |
| Next steps within 2 days | 90% | 93% | 89% |
| Good experience of contacting | 75% | 73% | 50% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 50% |
| Waiting time was about right | 42% | 69% | 50% |
| Remote appointment | 23% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 75% |
| Treated with care and concern | 78% | 86% | 74% |
| Considered mental wellbeing | 76% | 75% | 80% |
| Had all the information needed | 89% | 92% | 85% |
| Confidence and trust | 82% | 93% | 92% |
| Involved in decisions | 85% | 92% | 90% |
| Needs were met | 83% | 90% | 77% |
| Overall | |||
| Overall experience good | 70% | 77% | 51% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 64% |
| Supported by local services | 64% | 70% | 63% |
| Discussed managing condition | 46% | 43% | 49% |
| Agreed a care plan | 73% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- 34-36 Colne Road, Burnley, BB10 1LS
- Phone
- 01282 501686
- [email protected]
- Website
- www.ssphealth.com/our-practices/colne-road-surgery
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Burnley East PCN (a group of local surgeries that share services)
- NHS code
- P81035 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.6% | 15.2% |
| Diabetes | 11.0% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 48% | 67% |
| Cervical screening, women 50-64 | 61% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 43% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Colne Road Surgerythis surgery | – | 19 | 61% | 70% | Yes |
| Thursby SurgeryBurnley, BB10 3BF | 0.2 miles | 26 | 42% | 69% | Yes |
| Parkside SurgeryBurnley, BB11 1PS | 0.5 miles | 38 | 38% | 80% | Yes |
| Riverside Family PracticeBurnley, BB11 2DL | 0.7 miles | 4 | 39% | 67% | Yes |
| Burnley Group PracticeBurnley, BB11 2DL | 0.7 miles | 1 | 24% | 62% | Yes |
| Yorkshire Street Medical CentreBurnley, BB11 3BT | 0.8 miles | 54 | 81% | 79% | Yes |
| Briercliffe SurgeryBurnley, BB10 2EZ | 1.2 miles | 34 | 68% | 72% | Yes |
| Burnley Wood Medical CentreBurnley, BB11 3HR | 1.2 miles | 32 | 63% | 74% | Yes |
| Ightenhill Medical CentreBurnley, BB12 0HL | 1.4 miles | 9 | 59% | 66% | Yes |
| Pendle View Medical CentreNelson, BB9 5RZ | 1.7 miles | 45 | 63% | 79% | Yes |
Parkside Surgery is 0.5 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Colne Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Colne Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01282 501686.
How do patients rate Colne Road Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at Colne Road Surgery said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Colne Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Colne Road Surgery as Good at its last published inspection (report published 3 August 2018).
What are the opening times of Colne Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Colne Road Surgery?
Call 01282 501686 or visit its website, www.ssphealth.com/our-practices/colne-road-surgery. You can also book and order repeat prescriptions in the NHS App. The address is 34-36 Colne Road, Burnley, BB10 1LS.
How many patients are registered at Colne Road Surgery?
Around 8,532 patients are registered (January 2025). The surgery is part of Burnley East PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.