GP surgery in Brent
Burnley Practice
Robson Avenue, Willesden, London, NW10 3RY
Scores 29 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone32
- Easy to contact online20
- Good experience of getting in touch26
- Did not wait too long for the appointment63
Quality of care 24
- Patients rate the surgery as good19
- Patients got what they needed50
- Doctors and nurses listen13
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets27
- Children vaccinated on time6
What patients say
84 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
69%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 69% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 47% |
| Easy to contact via website | 44% | 58% | 38% |
| Easy to contact via NHS App | 50% | 54% | 39% |
| Reception staff helpful | 76% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 28% |
| Sees preferred clinician | 27% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 74% |
| Next steps within 2 days | 83% | 93% | 93% |
| Good experience of contacting | 67% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 60% |
| Waiting time was about right | 76% | 69% | 71% |
| Remote appointment | 27% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 80% |
| Considered mental wellbeing | 76% | 75% | 77% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 88% | 92% | 82% |
| Needs were met | 91% | 90% | 83% |
| Overall | |||
| Overall experience good | 69% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 65% |
| Supported by local services | 39% | 70% | 56% |
| Discussed managing condition | 44% | 43% | 34% |
| Agreed a care plan | 50% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 2 January 2025. Bank holidays may differ.
- Address
- Robson Avenue, Willesden, London, NW10 3RY
- Phone
- 020 3874 9525
- [email protected]
- Website
- www.burnleygp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brent South Kwh PCN (a group of local surgeries that share services)
- NHS code
- Y00206 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Burnley Practice Branch
- C/O Chc, 60 Ashford Road, London, NW2 6TU
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.5% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 3.7% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 1.2% | 3.0% |
| Depression | 10.6% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Burnley Practicethis surgery | – | 29 | 52% | 69% | Yes |
| Roundwood Park Medical CentreLondon, NW10 3RY | under 0.1 miles | 50 | 77% | 84% | Yes |
| The Willesden Medical CentreLondon, NW10 2PT | 0.3 miles | 71 | 64% | 81% | Yes |
| Staverton SurgeryLondon, NW2 5HA | 0.4 miles | 67 | 80% | 84% | Yes |
| The Law Medical Group PracticeLondon, NW10 5UY | 0.6 miles | 19 | 55% | 70% | Yes |
| Freuchen Medical CentreLondon, NW10 4ST | 0.7 miles | 46 | 73% | 81% | Yes |
| Church End Medical CentreLondon, NW10 9HP | 0.8 miles | 63 | 66% | 88% | Yes |
| St Andrews Medical CentreLondon, NW10 9AR | 0.8 miles | 10 | 40% | 64% | Yes |
| Walm Lane SurgeryLondon, NW2 4RT | 0.9 miles | 62 | 80% | 88% | Yes |
| Willesden Green SurgeryLondon, NW2 3UY | 1.1 miles | 92 | 95% | 90% | Yes |
Roundwood Park Medical Centre is under 0.1 miles away, scores 50 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Burnley Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Burnley Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 3874 9525.
How do patients rate Burnley Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Burnley Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Burnley Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Burnley Practice as Good at its last published inspection (report published 23 November 2017).
What are the opening times of Burnley Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 2 January 2025. Bank holidays may differ.
How do I contact Burnley Practice?
Call 020 3874 9525 or visit its website, www.burnleygp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Robson Avenue, Willesden, London, NW10 3RY.
Does Burnley Practice have a branch surgery?
Yes. Burnley Practice also runs Burnley Practice Branch (C/O Chc, 60 Ashford Road, London, NW2 6TU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Burnley Practice?
Around 10,050 patients are registered (January 2025). The surgery is part of Brent South Kwh PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.