GP surgery in Bexley
Bursted Wood Surgery
219 Erith Road, Bexleyheath, DA7 6HZ
Scores 60 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone67
- Easy to contact online90
- Good experience of getting in touch70
- Did not wait too long for the appointment37
Quality of care 53
- Patients rate the surgery as good69
- Patients got what they needed53
- Doctors and nurses listen18
- Patients trust the staff36
- Inspection rating (Not rated)–
- Health checks and screening done60
- Meets NHS clinical targets49
- Children vaccinated on time24
What patients say
107 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
85%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 75% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 75% |
| Easy to contact via website | 78% | 58% | 74% |
| Easy to contact via NHS App | 62% | 54% | 54% |
| Reception staff helpful | 94% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 27% |
| Sees preferred clinician | 36% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 91% |
| Next steps within 2 days | 90% | 93% | 93% |
| Good experience of contacting | 82% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 53% |
| Waiting time was about right | 67% | 69% | 61% |
| Remote appointment | 17% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 86% |
| Treated with care and concern | 83% | 86% | 83% |
| Considered mental wellbeing | 72% | 75% | 68% |
| Had all the information needed | 95% | 92% | 92% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 85% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 79% |
| Supported by local services | 72% | 70% | 71% |
| Discussed managing condition | 32% | 43% | 36% |
| Agreed a care plan | 41% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- 219 Erith Road, Bexleyheath, DA7 6HZ
- Phone
- 0208 3011766
- Works with
- Apl Bexley PCN (a group of local surgeries that share services)
- NHS code
- G83046
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 13.4% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bursted Wood Surgerythis surgery | – | 60 | 71% | 85% | – |
| Lyndhurst Road Medical CentreBexleyheath, DA7 6DL | 0.4 miles | 66 | 76% | 81% | Yes |
| Dr Davies & PartnerBexleyheath, DA7 5HL | 0.7 miles | 10 | 47% | 61% | Yes |
| The Albion SurgeryBexleyheath, DA6 7LP | 0.8 miles | 16 | 36% | 71% | Yes |
| Northumberland Heath Medical CentreErith, DA8 3DB | 1.0 miles | 36 | 61% | 75% | Yes |
| Belvedere Medical CentreBelvedere, DA17 5LQ | 1.2 miles | 9 | 40% | 71% | Yes |
| Bexley Medical GroupBexleyheath, DA7 5RB | 1.2 miles | 39 | 62% | 80% | Yes |
| Riverside SurgeryErith, DA8 1RQ | 1.6 miles | 14 | 46% | 67% | Yes |
| Plas Meddyg SurgeryBexley, DA5 1HU | 1.6 miles | 50 | 71% | 84% | Yes |
| Crayford Town SurgeryDartford, DA1 4ER | 1.6 miles | 3 | 44% | 64% | Yes |
Common questions
How do patients rate Bursted Wood Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Bursted Wood Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
How do I contact Bursted Wood Surgery?
Call 0208 3011766. The address is 219 Erith Road, Bexleyheath, DA7 6HZ.
How many patients are registered at Bursted Wood Surgery?
Around 6,431 patients are registered (January 2025). The surgery is part of Apl Bexley PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.