GP surgery in Bexley
Bexley Medical Group
171 King Harolds Way, Bexleyheath, DA7 5RB
Scores 39 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone50
- Easy to contact online28
- Good experience of getting in touch57
- Did not wait too long for the appointment30
Quality of care 36
- Patients rate the surgery as good52
- Patients got what they needed34
- Doctors and nurses listen24
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets21
- Children vaccinated on time20
What patients say
110 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
80%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 76% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 58% |
| Easy to contact via website | 49% | 58% | 63% |
| Easy to contact via NHS App | 57% | 54% | 58% |
| Reception staff helpful | 88% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 29% |
| Sees preferred clinician | 45% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 72% |
| Next steps within 2 days | 98% | 93% | 89% |
| Good experience of contacting | 78% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 53% |
| Waiting time was about right | 65% | 69% | 53% |
| Remote appointment | 31% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 85% |
| Treated with care and concern | 80% | 86% | 86% |
| Considered mental wellbeing | 75% | 75% | 61% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 86% | 93% | 89% |
| Involved in decisions | 92% | 92% | 82% |
| Needs were met | 89% | 90% | 82% |
| Overall | |||
| Overall experience good | 80% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 70% |
| Supported by local services | 75% | 70% | 56% |
| Discussed managing condition | 36% | 43% | 36% |
| Agreed a care plan | 13% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 9pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 1 November 2023. Bank holidays may differ.
- Address
- 171 King Harolds Way, Bexleyheath, DA7 5RB
- Phone
- 020 8303 1127
- Website
- www.bexleymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Bexley PCN (a group of local surgeries that share services)
- NHS code
- G83053 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Erith Health Centre
- 50 Pier Road, Erith, DA8 1RQ
- Hurst Place Surgery
- 294a Hurst Road, Bexley, DA5 3LH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 February 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 12.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bexley Medical Groupthis surgery | – | 39 | 62% | 80% | Yes |
| Dr Davies & PartnerBexleyheath, DA7 5HL | 0.5 miles | 10 | 47% | 61% | Yes |
| Belvedere Medical CentreBelvedere, DA17 5LQ | 0.9 miles | 9 | 40% | 71% | Yes |
| Bexley Group PracticeWelling, DA16 3HQ | 1.0 miles | 40 | 59% | 73% | Yes |
| Bursted Wood SurgeryBexleyheath, DA7 6HZ | 1.2 miles | 60 | 71% | 85% | – |
| Abbeyslade PMS (Dr Chand)London, SE2 0ER | 1.2 miles | 25 | 66% | 73% | Yes |
| Welling Medical PracticeWelling, DA16 2AT | 1.3 miles | 48 | 64% | 79% | Yes |
| Lakeside MedicalLondon, SE2 9LH | 1.5 miles | 14 | 48% | 61% | Yes |
| The Westwood SurgeryWelling, DA16 2HE | 1.6 miles | 30 | 56% | 73% | Yes |
| Bellegrove SurgeryWelling, DA16 3RE | 1.6 miles | 51 | 65% | 86% | Yes |
Bellegrove Surgery is 1.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bexley Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bexley Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 020 8303 1127.
How do patients rate Bexley Medical Group?
In the 2026 NHS GP Patient Survey, 80% of patients at Bexley Medical Group said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bexley Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Bexley Medical Group as Good at its last published inspection (report published 6 February 2020).
What are the opening times of Bexley Medical Group?
Reception is open Monday 8am to 9pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 1 November 2023. Bank holidays may differ.
How do I contact Bexley Medical Group?
Call 020 8303 1127 or visit its website, www.bexleymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 171 King Harolds Way, Bexleyheath, DA7 5RB.
Does Bexley Medical Group have a branch surgery?
Yes. Bexley Medical Group also runs Erith Health Centre (50 Pier Road, Erith, DA8 1RQ) and Hurst Place Surgery (294a Hurst Road, Bexley, DA5 3LH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bexley Medical Group?
Around 21,149 patients are registered (January 2025). The surgery is part of North Bexley PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.