GP surgery in Liverpool
Calvary Health Centre
Pilch Bank Road, Knotty Ash, Liverpool, L14 7PH
Scores 94 out of 100, excellent for a GP surgery in England. 96% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone90
- Easy to contact online26
- Good experience of getting in touch95
- Did not wait too long for the appointment93
Quality of care 92
- Patients rate the surgery as good98
- Patients got what they needed86
- Doctors and nurses listen96
- Patients trust the staff95
- Inspection rating (Not rated)–
- Health checks and screening done42
- Meets NHS clinical targets22
- Children vaccinated on time1
What patients say
94 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
96%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 92% · 2026: 96%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 76% |
| Easy to contact via website | 47% | 58% | 65% |
| Easy to contact via NHS App | 53% | 54% | 81% |
| Reception staff helpful | 94% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 19% |
| Sees preferred clinician | 50% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 85% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 93% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 50% |
| Waiting time was about right | 89% | 69% | 90% |
| Remote appointment | 33% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 97% |
| Treated with care and concern | 96% | 86% | 98% |
| Considered mental wellbeing | 89% | 75% | 94% |
| Had all the information needed | 98% | 92% | 100% |
| Confidence and trust | 99% | 93% | 100% |
| Involved in decisions | 100% | 92% | 100% |
| Needs were met | 96% | 90% | 99% |
| Overall | |||
| Overall experience good | 96% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 93% |
| Supported by local services | 84% | 70% | 84% |
| Discussed managing condition | 58% | 43% | 71% |
| Agreed a care plan | 59% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 August 2015. Bank holidays may differ.
- Address
- Pilch Bank Road, Knotty Ash, Liverpool, L14 7PH
- Phone
- 0151 228 4369
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Igpc PCN (a group of local surgeries that share services)
- NHS code
- N82633 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.4% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 17.8% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 14.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Calvary Health Centrethis surgery | – | 94 | 86% | 96% | Yes |
| Dovecot Health CentreLiverpool, L14 0NL | 0.3 miles | 89 | 75% | 93% | Yes |
| Dr M Suares' PracticeLiverpool, L14 0JE | 0.6 miles | 63 | 68% | 85% | Yes |
| Yewtree Medical CentreLiverpool, L14 4ED | 0.9 miles | 4 | 35% | 63% | Yes |
| Liverpool Women's NHS Foundation TrustLiverpool, L14 4ED | 0.9 miles | – | – | – | – |
| West Derby Medical CentreLiverpool, L12 8TQ | 1.0 miles | 24 | 33% | 71% | Yes |
| Dinas Lane Medical CentreLiverpool, L36 2NW | 1.0 miles | 32 | 28% | 73% | Yes |
| Rocky Lane M.cLiverpool, L16 1JD | 1.1 miles | – | – | – | – |
| Rocky Lane Medical CentreLiverpool, L16 1JD | 1.1 miles | 64 | 65% | 78% | Yes |
| Derby Lane Medical CentreLiverpool, L13 3DN | 1.2 miles | 68 | 85% | 89% | Yes |
Common questions
Is Calvary Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Calvary Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 228 4369.
How do patients rate Calvary Health Centre?
In the 2026 NHS GP Patient Survey, 96% of patients at Calvary Health Centre said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Calvary Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 August 2015. Bank holidays may differ.
How do I contact Calvary Health Centre?
Call 0151 228 4369. You can also book and order repeat prescriptions in the NHS App. The address is Pilch Bank Road, Knotty Ash, Liverpool, L14 7PH.
How many patients are registered at Calvary Health Centre?
Around 3,683 patients are registered (January 2025). The surgery is part of Igpc PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.