GP surgery in Liverpool
Rocky Lane Medical Centre
80 Rocky Lane, Childwall, Liverpool, L16 1JD
Scores 64 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone55
- Easy to contact online3
- Good experience of getting in touch40
- Did not wait too long for the appointment96
Quality of care 68
- Patients rate the surgery as good47
- Patients got what they needed96
- Doctors and nurses listen79
- Patients trust the staff97
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets20
- Children vaccinated on time11
What patients say
88 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+7
change since last year
2025: 71% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 66% |
| Easy to contact via website | 28% | 58% | 27% |
| Easy to contact via NHS App | 55% | 54% | 32% |
| Reception staff helpful | 80% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 17% |
| Sees preferred clinician | 40% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 89% |
| Next steps within 2 days | 100% | 93% | 78% |
| Good experience of contacting | 72% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 39% |
| Waiting time was about right | 92% | 69% | 76% |
| Remote appointment | 28% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 86% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 84% | 75% | 69% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 99% | 93% | 92% |
| Involved in decisions | 99% | 92% | 94% |
| Needs were met | 98% | 90% | 92% |
| Overall | |||
| Overall experience good | 78% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 79% |
| Supported by local services | 82% | 70% | 71% |
| Discussed managing condition | 52% | 43% | 34% |
| Agreed a care plan | 39% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 July 2016. Bank holidays may differ.
- Address
- 80 Rocky Lane, Childwall, Liverpool, L16 1JD
- Phone
- 0151 295 3965
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Igpc PCN (a group of local surgeries that share services)
- NHS code
- N82664 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 14.4% | 14.3% |
| Obesity | 14.7% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rocky Lane Medical Centrethis surgery | – | 64 | 65% | 78% | Yes |
| Rocky Lane M.cLiverpool, L16 1JD | under 0.1 miles | – | – | – | – |
| Oak Vale Medical CentreLiverpool, L15 6UT | 0.5 miles | 13 | 35% | 63% | Yes |
| The Valley Medical CentreLiverpool, L25 1RY | 0.8 miles | 78 | 61% | 91% | Yes |
| Lance Lane Medical CentreLiverpool, L15 6TS | 0.9 miles | 68 | 63% | 84% | Yes |
| Calvary Health CentreLiverpool, L14 7PH | 1.1 miles | 94 | 86% | 96% | Yes |
| Dr M Suares' PracticeLiverpool, L14 0JE | 1.1 miles | 63 | 68% | 85% | Yes |
| Rock Court SurgeryLiverpool, L13 2GA | 1.1 miles | 70 | 51% | 88% | Yes |
| Old Swan Health CentreLiverpool, L13 2GA | 1.1 miles | 38 | 64% | 73% | Yes |
| Rutherford Medical CentreLiverpool, L18 0HJ | 1.2 miles | 72 | 87% | 81% | Yes |
The Valley Medical Centre is 0.8 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rocky Lane Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rocky Lane Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 295 3965.
How do patients rate Rocky Lane Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Rocky Lane Medical Centre said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Rocky Lane Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Rocky Lane Medical Centre as Good at its last published inspection (report published 7 September 2023).
What are the opening times of Rocky Lane Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 July 2016. Bank holidays may differ.
How do I contact Rocky Lane Medical Centre?
Call 0151 295 3965. You can also book and order repeat prescriptions in the NHS App. The address is 80 Rocky Lane, Childwall, Liverpool, L16 1JD.
How many patients are registered at Rocky Lane Medical Centre?
Around 2,684 patients are registered (January 2025). The surgery is part of Igpc PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.