GP surgery in Cumberland
Carlisle Central Practice
Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EB
Scores 9 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone28
- Easy to contact online6
- Good experience of getting in touch9
- Did not wait too long for the appointment36
Quality of care 4
- Patients rate the surgery as good9
- Patients got what they needed25
- Doctors and nurses listen9
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets28
- Children vaccinated on time17
What patients say
125 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 64% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 38% |
| Easy to contact via website | 32% | 58% | 41% |
| Easy to contact via NHS App | 45% | 54% | 18% |
| Reception staff helpful | 77% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 18% |
| Sees preferred clinician | 35% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 78% |
| Next steps within 2 days | 89% | 93% | 97% |
| Good experience of contacting | 56% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 45% |
| Waiting time was about right | 67% | 69% | 66% |
| Remote appointment | 20% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 79% |
| Treated with care and concern | 73% | 86% | 80% |
| Considered mental wellbeing | 67% | 75% | 64% |
| Had all the information needed | 82% | 92% | 93% |
| Confidence and trust | 80% | 93% | 82% |
| Involved in decisions | 85% | 92% | 84% |
| Needs were met | 87% | 90% | 89% |
| Overall | |||
| Overall experience good | 63% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 77% |
| Supported by local services | 62% | 70% | 55% |
| Discussed managing condition | 34% | 43% | 44% |
| Agreed a care plan | 24% | 46% | 18% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 June 2024. Bank holidays may differ.
- Address
- Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EB
- Phone
- 01228 580169
- [email protected]
- Website
- www.ssphealth.com/our-practices/carlisle-central-practice
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carlisle PCN (a group of local surgeries that share services)
- NHS code
- A82015 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Fusehill Medical Practice
- Fusehill Street, Carlisle, CA1 2HE
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.6% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 18.4% | 14.3% |
| Obesity | 12.6% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 34% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Carlisle Central Practicethis surgery | – | 9 | 50% | 63% | Yes |
| Warwick Square Group PracticeCarlisle, CA1 1LB | 0.1 mile | 56 | 80% | 81% | Yes |
| Spencer St SurgeryCarlisle, CA1 1BP | 0.1 mile | 91 | 75% | 89% | Yes |
| Eden Medical GroupCarlisle, CA2 7AJ | 0.9 miles | 7 | 32% | 57% | Yes |
| Carlisle HealthcareCarlisle, CA1 3UB | 1.2 miles | 52 | 51% | 80% | Yes |
| Dalston Medical GroupCarlisle, CA5 7PZ | 4.3 miles | 63 | 81% | 74% | Yes |
| Court Thorn SurgeryCarlisle, CA4 0HP | 7.5 miles | 77 | 74% | 83% | Yes |
| Longtown Medical CentreCarlisle, CA6 5XA | 8.2 miles | 84 | 82% | 85% | Yes |
| Brampton Medical PracticeBrampton, CA8 1NL | 8.4 miles | 35 | 48% | 76% | Yes |
| Wigton Group Medical PracticeWigton, CA7 9QD | 10.5 miles | 57 | 59% | 77% | Yes |
Warwick Square Group Practice is 0.1 mile away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Carlisle Central Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Carlisle Central Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01228 580169.
How do patients rate Carlisle Central Practice?
In the 2026 NHS GP Patient Survey, 63% of patients at Carlisle Central Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Carlisle Central Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Carlisle Central Practice as Good at its last published inspection (report published 7 July 2025).
What are the opening times of Carlisle Central Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 June 2024. Bank holidays may differ.
How do I contact Carlisle Central Practice?
Call 01228 580169 or visit its website, www.ssphealth.com/our-practices/carlisle-central-practice. You can also book and order repeat prescriptions in the NHS App. The address is Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EB.
Does Carlisle Central Practice have a branch surgery?
Yes. Carlisle Central Practice also runs Fusehill Medical Practice (Fusehill Street, Carlisle, CA1 2HE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Carlisle Central Practice?
Around 13,523 patients are registered (January 2025). The surgery is part of Carlisle PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.