GP surgery in Cumberland
Spencer St Surgery
10-12 Spencer Street, Carlisle, CA1 1BP
Scores 91 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone74
- Easy to contact online94
- Good experience of getting in touch87
- Did not wait too long for the appointment89
Quality of care 87
- Patients rate the surgery as good85
- Patients got what they needed83
- Doctors and nurses listen93
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets67
- Children vaccinated on time63
What patients say
115 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 92% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 68% |
| Easy to contact via website | 82% | 58% | 86% |
| Easy to contact via NHS App | 74% | 54% | 72% |
| Reception staff helpful | 92% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 47% |
| Sees preferred clinician | 57% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 86% |
| Next steps within 2 days | 97% | 93% | 91% |
| Good experience of contacting | 88% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 60% |
| Waiting time was about right | 87% | 69% | 86% |
| Remote appointment | 35% | 26% | 44% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 97% |
| Treated with care and concern | 96% | 86% | 97% |
| Considered mental wellbeing | 82% | 75% | 89% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 96% | 90% | 98% |
| Overall | |||
| Overall experience good | 89% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 85% |
| Supported by local services | 73% | 70% | 77% |
| Discussed managing condition | 50% | 43% | 50% |
| Agreed a care plan | 60% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- 10-12 Spencer Street, Carlisle, CA1 1BP
- Phone
- 01228 529171
- [email protected]
- Website
- www.spencerstreetsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carlisle Healthcare PCN (a group of local surgeries that share services)
- NHS code
- A82018 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Britton 42 Blackwell Road
- 42 Blackwell Road, Carlisle, CA2 4EQ · 01228 531975
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 26.2% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Spencer St Surgerythis surgery | – | 91 | 75% | 89% | Yes |
| Carlisle Central PracticeCarlisle, CA1 1EB | 0.1 mile | 9 | 50% | 63% | Yes |
| Warwick Square Group PracticeCarlisle, CA1 1LB | 0.2 miles | 56 | 80% | 81% | Yes |
| Eden Medical GroupCarlisle, CA2 7AJ | 0.8 miles | 7 | 32% | 57% | Yes |
| Carlisle HealthcareCarlisle, CA1 3UB | 1.3 miles | 52 | 51% | 80% | Yes |
| Dalston Medical GroupCarlisle, CA5 7PZ | 4.3 miles | 63 | 81% | 74% | Yes |
| Court Thorn SurgeryCarlisle, CA4 0HP | 7.7 miles | 77 | 74% | 83% | Yes |
| Longtown Medical CentreCarlisle, CA6 5XA | 8.1 miles | 84 | 82% | 85% | Yes |
| Brampton Medical PracticeBrampton, CA8 1NL | 8.5 miles | 35 | 48% | 76% | Yes |
| Wigton Group Medical PracticeWigton, CA7 9QD | 10.4 miles | 57 | 59% | 77% | Yes |
Common questions
Is Spencer St Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Spencer St Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01228 529171.
How do patients rate Spencer St Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Spencer St Surgery said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Spencer St Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Spencer St Surgery as Good at its last published inspection (report published 22 August 2016).
What are the opening times of Spencer St Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact Spencer St Surgery?
Call 01228 529171 or visit its website, www.spencerstreetsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 10-12 Spencer Street, Carlisle, CA1 1BP.
Does Spencer St Surgery have a branch surgery?
Yes. Spencer St Surgery also runs Dr Britton 42 Blackwell Road (42 Blackwell Road, Carlisle, CA2 4EQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Spencer St Surgery?
Around 13,572 patients are registered (January 2025). The surgery is part of Carlisle Healthcare PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.